IT Manager
leading group of companies
Total years of experience :15 years, 5 Months
Wholesale & Distribution
•Landscape
•Design
•Flower Shop
•Industry
•Retail
•HoReCa
•Project Management
•Administrator for ERP SAP Business One, Microsoft NAV, MCA, DIAMOND, TALLY and FAME.
•Administration and Management of Servers and Operating Systems
•Receive and record technical and/or application support calls from end users.
•Network configuration / management, client setup, connectivity etc.
•Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
•Maintain overall ownership of user’s issue & service ensuring that they receive resolution
•within a reasonable time frame.
•Provide initial assessment of urgency and business impact on all support calls.
•Manage service requests, software installations, new computer setups, upgrades, etc.
•Ability to work independently and in a team environment.
•Network configuration / management, client setup, connectivity etc.
•Back‐up Management
•Inventory Control and Assets Management
•Handling vendors, AMCs, system support etc.
•Worked on ERP Software administration, monitoring and setting user control
•Worked with ISO files, administering and monitoring files on serve
•System/Application/Network Support
•Install, upgrade, support and troubleshoot Applications hosted on Windows Server
•Interact with numerous computer platforms in a multi‐layered client server environment
•Systems, file servers, application servers, and administrative systems
•Diagnose and resolve Windows applications and networking problems to help minimize downtime
•Troubleshooting network connectivity in a LAN/WAN environment
•Requesting and coordinating vendor support
•Desktop Support
•Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007
•Install, upgrade, support and troubleshoot for printers, computer hardware
•Performs general preventative maintenance tasks on computers, laptops, printers
•Customize desktop hardware to meet user specifications and site standards
•Responsible for monitoring, operating, managing, troubleshooting and restoring services
•Operational
•Provide user data and application recovery
•Email account administration
•User account administration
•Familiarize end users on basic software, hardware and peripheral device operation
•Works with vendor support contacts to resolve technical issues within the desktop environment
•Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
•Develop sound understanding of IT operations and related applications and IT systems
•Develop technical knowledge of each system within company profile
•Maintain adequate knowledge of operating systems and application software
The Tubeworks (Manufacturing, Retail and Wholesale of different types of Tubes for various operations)
courses: Advanced Signal Processing, Wireless Networks, Personal Mobile Communication, Telecommunications Systems Engineering, Telecommunication Circuits and Systems, Optical Networks, Broadband Digital Communications, Communication Protocol Engineering, Pervasive Network Design, Mobile and Pervasive Computing, Telecommunications Design, Network Design Exercise
courses: , Digital and Analog Communication, Applied Electricity, Digital and Analog Integrated Circuits, Electro Magnetic Theory, Microwave Techniques, Micro Processor Based Systems, Opto Electronics, Electronic Instrumentation, Hardware Installation and Maintenance, Mobile Communication, Wireless Communication, Data Communication, Computer Networks and Electronic Circuits