Project Manager
VarZacInfoTech.com
Total years of experience :24 years, 2 Months
-Collaborated with client team to define corporate strategy based on business goals and strategic initiatives; developed creative and profitable solutions for clients.
-Administered organization-wide needs-assessment; identified critical training needs and requirements.
-Defined and directed project goals, objectives, critical success factors, milestones, and risks.
-Communicated detailed product knowledge to support consulting engagements.
-Collaborated with customers, partners, and internal constituencies to ensure successful implementation of solutions; mentored and assisted associate services staff.
Worked on the position of SAP project manager and handled all the duties and responsibilities of this position efficiently, these are as follows:
• Mainly responsible for leading and handling SAP project to meet company’s objectives and goals.
• Project Manager for Manufacturing and CRM Field Service projects.
• Prevented loss of account through, reconciliation of open A/R, implementing monthly status, budget and forecast tools/processes, creating resource loaded project plans, refining issue, risk and decision processes, conducting deliverable reviews, resolving client complaints surrounding personnel and T&E reporting, delivering team member expectations and clearing up outstanding SOW scope related change orders.
• Contributed to the development and implementation of Program level processes for metrics reporting, communications and project planning.
• Responsible for recruiting new staff for the department.
Promoted from Senior Technical Support.
Managed 70 accounts throughout Chhindwara, Northern Madhya Pradesh, Chathisgarh and West Madhya Pradesh.
Supervised software installation, system configuration, and testing for Fortune 1000 customers.
Designed and conducted client workshops for technical software enhancements; provided customers with marketing ideas and in-house training to promote their project’s success company-wide.
Collaborated with product development team to implement product improvements.
Oversaw pre- and post-sale customer and sales support, including customer training; deployed creative problem-solving and superb interpersonal skills during pre- and post-sales calls, often tipping clients toward Software in competitive situations; frequently called upon to devise solutions on the accounts of others when no solution could be found
Quickly promoted to Senior Tech Support Specialist based on exceptional ability to trouble shoot top product.
Earned reputation as top performer with the largest accounts and as the person to put out the biggest fires.
Managed emergency technical support for multi-national customers, including system diagnostics and technical problem resolution.
Conducted ongoing training for sales staff and customers on new product releases.
Recognized as valuable team member and chosen for committee to increase call volume and customer service.
Diagnosed and resolved client technical problems and system conflicts.
Excelled at troubleshooting and configuration of Internet software products.
Trained and supervised new hires.