Head of Events and Catering
Jumeirah International
Total des années d'expérience :18 years, 1 Mois
• Proactively soliciting local business for non-residential and catering groups.
• Responsible for leasing permanent and temporary spaces which includes reviewing and negotiating lease transactions and agreements.
• Positioning the hotel as a market leader in terms of service and experiences.
• Developing forecasts and budgets for the department. Departmental Budget of USD 3 million.
• Managing the day-to-day event management team to achieve departmental targets through profitable business relationships which included making contracts with potential clients and other suppliers.
• Yield and Inventory Management for the event spaces at the hotel.
• Leading and Counsel, Conduct Trainings and Appraisals.
• Develop feedback management system to review customer feedback and improve process. Use customer satisfaction survey to improve service delivery.
Achievements
• Re-form and Re-structure the department to make it leaner, efficient and effective.
• Setting up long term lease agreements for office space within low usage venue inventory.
• Introducing the co-working space concept in Jumeriah for the first time.
• First hotel to set up Guidelines and COVID protocols for events. These were replicated in other jumeriah hotels and shared with DTCM.
Other responsibilities includes:-
Achievements
* Overall in charge of the Grand Hotel Opening of the Grand Hyatt Kochi with more than 5000 pax.
* Surpassing the year departmental budget since the opening by 50%.
* Undertaken marketing activities at the LULU mall with more than 8000 attendees and nearly 2700
opt ins over 12 days.
* Indian Navy Symposium(IONS) attended by over 32 nations with their CNS. Hosted by Ministry
of Defence.
* TCS Blitz for the top leadership team of Tata worldwide.800 pax.
The Drifting Canvas, India
The Drifting Canvas was a one-of-a-kind multimedia art exposition that will change how one sees or experiences art
before.
Responsible for leading and developing the sales and sponsorship teams for Delhi, Mumbai, and Bangalore.
Educational/Entrepreneurial Sabbatical
Responsible for leading and developing the Events Planning team and Banquet Operations team including
leadership by example, setting standards, recruitment, on job orientation, probation management, performance
planning and review, investigations, training and succession planning.
Other responsibilities includes:-
* Establishing the Events planning team and Banqueting operating team for the pre-opening property.
* Developing forecasts and budgets for the department. Departmental Budget ofAED 5 million.
* Managing the day-to-day event management team to achieve departmental targets through profitable
business relationships which included making contracts with potential clients and other suppliers.
The World`s Tallest Hotelowned by the Emirates Group and the flagship property of Marriott has event facilities
including two large ballrooms and up to 33 meeting & training rooms - over 9500sqm of event space in total. Both the
tower together features1604 bedrooms.
Achieved an SP-rating(Super Performer)in the yearly review.
Events Achievements
Main point of contact for the following high profile events:
* Kemin Industries 2013(2700 rooms nights over 9 days with entire conference centre)
* American Society of Travel Agents Group(1600 room nights)
* 107th
International Airline Technical Pool(1500 room nights+Entire conference facilty+3 gala
dinners)
* Sir Maurice Flanagan(Executive chairman of Emirates Group) Leaving Luncheon-300 pax
* ITP Grazia Awards 2013, ITP Hotelier Awards 2013.
* HRH Prince Harry Charity Gala Dinner, H.H Sheikh Mohammed Awards for Arts 2013.
Spread over 44 acres this5 star Middle East`s Leading Resort and Conference Facility has 1200 rooms, 11 Conference
rooms and banqueting facilities upto 4500 persons spanning 7300 sqm..This is the largest hotel event space in the
United Arab Emirates.
1 Ballroom to accommodate 1000 person and 11 smaller meeting rooms
32 Meeting rooms and 1 ballroom
Various supervisory roles in Banquet Operations, Restaurants and Sales andMarketing
courses: Management Programme for Entrepreneurs and Family Business
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