Vikram Singh Vikram Singh, Dynamics CRM - Lead Consultant

Vikram Singh Vikram Singh

Dynamics CRM - Lead Consultant

TASC Outsourcing

Location
United Arab Emirates - Dubai
Education
Master's degree, computer applications
Experience
12 years, 7 Months

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Work Experience

Total years of experience :12 years, 7 Months

Dynamics CRM - Lead Consultant at TASC Outsourcing
  • United Arab Emirates - Dubai
  • My current job since July 2017
Dynamics CRM - Senior Consultant at Raqmiyat LLC
  • United Arab Emirates - Dubai
  • August 2013 to July 2017
Project at Cipher Dynamics IT Pvt. Ltd
  • India - Gurgaon
  • May 2010 to July 2010
Developer at Raython Technologies Pvt. Ltd
  • November 2009 to May 2010

This is a window application that can be used for Maintaining Payroll of a number of companies, branches, sections, etc. we can maintain the detailed records of any number of employees, monthly attendance record. It has many features related to payroll activity.
Responsibilities:
•Developing UI.
•Coding in C#
•Integration of modules
•Unit Testing
Environment: C#, Sql Server 2005


Project: E-Learning
Description: It works as e-commerce site. In this project student can register online and save your data into database and on interest of yourself choose a courses that is want to do. According to user admin. Provide a login name and user password to that particular user.
Responsibilities:
•Developing UI.
•Coding in C#
•Integration of modules
•Unit Testing

Turner at Broadcasting System Inc
  • January 2006 to January 2007

TBS, Inc.), a Time Warner company, creates and programs branded news, entertainment, animation and young adult media environments on television and other platforms for consumers around the world. TBS, Inc. is based in Atlanta, GA. In this implementation we have implemented opportunity management for TV and Digital products. We have integrated MS CRM 4.0 with harbar and SharePoint server to integration account and opportunity information

Responsibilities:
•Customization/creation of Microsoft CRM entities.
•Create Plugins & workflows.
•Create ISV button to re-open closed activities.

  • to

Facilitate workshops to develop business requirements, create demonstration to provide POCs.
•Prepare SOW documents, provide efforts estimation and cost to the business users/clients
•Provide inputs and advice regarding Microsoft Dynamics 365(CRM) OOB features and capabilities to the business users/clients.
•Setup dynamics CRM environment (installation/configuration).
•Perform requirement gathering, business process analysis and provide solutions architecture and implementation (entity customizations, plugins, custom workflows, custom actions, business rules, business process, SSIS Packages, SSRS, windows services, task schedulers etc.)

CRM Consultant at Dubai Silicon Oasis Free Zone Authority
  • United Arab Emirates
  • to

Authority is government-owned free zone and providing licensing, leasing, government services, facility management, ICT services and planning and design facilities to the clients using dynamics CRM. Dynamics CRM environment is enriched with fully custom modules along with custom development/code.

Senior CRM Consultant at Mashreq bank
  • United Arab Emirates
  • to
Project
  • to

Client is one of the largest bank in Dubai. Client is using MS CRM 3.0 to manage their existing/new customers. Bank tracks their new leads and provides services to existing customers using MS CRM 3.0. Existing CRM 3.0 is highly customized system where bank is using sales, marketing and service module as well as customer 360 and CTI integration. Client’s goal to migrate CRM 3.0 to CRM 2011 with existing customization and new enhancements based on the OOB features in MS CRM 2011.

Project at Nutrici
  • to

A+E Networks is an award-winning global media company offering consumers a diverse communications environment ranging from television networks to websites, to home videos/DVDs to gaming and educational software. We have implemented MS CRM 2011 for A&E to improve their sales process and managing their customer with efficiency.
Responsibilities:
•Understanding customer requirements and providing technical design.
•Writing custom workflows, Plugins and JavaScript.
•Creating Web resources and Ribbon buttons.
•Interaction with client for resolving all issues and communicating the development status
•Unit Testing


Project: CRM & SharePoint Integration.
Role: Consultant.
Client

Consultant
  • United Arab Emirates
  • to
  • to

The current technology used by e5 business units is dependent on several manual procedures and external systems, all managed and interfaced with several automatic and manual processes. E5 currently uses Nielsen Systems infrastructure to support their financial and business operations, but it needs to setup its one technological environment by 2011. The overall goal of this project is to provide a unified order entry System through MS-CRM for DynamicsADvantage, and standardize the Billing and AR processing and reporting functions, implement a commission data reporting process, and provide an automated and integrated revenue recognition and forecasting process for e5.

  • to

the standard MS CRM functionality has several limitations, it is necessary that custom support contract management functionality has to be developed.
Some necessary functionality:-
A status of the support contract is required:
Invoiced: the support contract is signed and invoiced. As from this moment, the support contract is active. Suspended (not paid): the support contract becomes inactive when the support contract invoice is not paid in a given period of time. A workflow should change the status of the support contract automatically if the invoice is not paid in ## days.

  • to

This project is used to keep the records of students. There are many modules in this project like Login, change Password, Enquiry, Admission form etc. This is a complete student tracing system.

Responsibilities:
•Developing UI.
•Coding in C#
•Integration of modules
•Unit Testing

Education

Master's degree, computer applications
  • at Punjab Technical University
  • October 2018

Specialties & Skills

. NETOS
A+ CERTIFIED
ANIMATION
BANKING
BILLING
BUSINESS OPERATIONS
BUSINESS PROCESS