Assistant to Senior Contracts Administrator
Golden Relief Resources LLC
Total years of experience :33 years, 10 Months
• Interprets contract provisions to help resolve claims and questions submitted by contractors.
• Receives requests; obtains estimates; updates records, initiates paperwork and follows up on request for approval of work not previously covered in the contract; processes and obtains approval of contract changes.
• Monitors compliance of contract requirements ensuring all conditions are satisfied before approval of the final invoice.
• Initiates and/or conducts meetings with contractors concerning contractual problems as requested by Construction Project Manager.
• Establishes and updates records of all correspondence related to contract activity.
• Assists in compiling and preparing bid documents and bidders list, including inquiry preparations, request for bids and recommendations for award of contract.
• Performs administrative and office support activities for multiple supervisors and managers. Duties includes fielding telephone calls, receiving and directing visitors, filing, and faxing
• Performs a variety of Internet research functions and prepares reports using MS applications, spreadsheets and presentation software and advertisements.
• Assist with overflow work from administrative and executive assistants, and fill in for the office receptionist as needed.
• Performs administrative and office support activities for multiple supervisors and managers. Duties includes fielding telephone calls, receiving and directing visitors, filing, and faxing
• Performs a variety of Internet research functions and prepares reports using MS applications, spreadsheets and presentation software and advertisements.
• Assist with overflow work from administrative and executive assistants, and fill in for the office receptionist as needed.
• Assist with pc and printer installation, internet connection issues and configuration of MS Outlook as well as users access with Bartercard System.
• Provides technical support for employees, vendor and guests at MGM Facilities Las Vegas Nevada.
• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• Coordinates special projects and system upgrades
• Briefs customers and/or management on the status of resolution efforts
• Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
• Recommends system or process improvements, including procedures, training, and enhanced documentation
• Experience in a customer-facing, customer service or Service Desk (remote support, telephone, e-support, e-chat or similar) role
• Must possess strong troubleshooting skills to assist in the resolution of data integrity, business process and technical issues
• Strong process orientation with the ability to follow and adhere to procedures
• Good oral, written and telephone communication skills
• Ability to build and maintain relationships with customers, peers, and support partners in order to maintain a high level of customer satisfaction
• Technical Skills: • Working knowledge of Windows XP, Vista and Windows 7 operating systems, Citrix Server, VMWare, As400 and Web Applications
• Advanced user of Microsoft Office 2000 - 2010
• Advanced troubleshooting of Internet Explorer issues
• Ability to identify and resolve network connectivity issues including file, e-mail, wireless connectivity and VPN issues
• Ability to diagnose and resolve printer mapping and configuration
2009 April -Dec 2011 TELETECH SM Bacoor
Technical Support Representative
• Provides technical support and customer service calls for HP laptops and notebooks and accessories.
• Diagnose problems such as computer system hardware/software failures and malfunctions to ensure highest operating efficiencies, reliability, and quality performance
• Assists on network installation and troubleshooting.
• Investigate, test, and implement improvements to existing procedures
• Assure passing mark for Quality Assurance, Accent Neutralization, Revenue per Call and
Realiability.
2005 April -Jan 2009 EPIXTAR IT-ENABLED INC. Eastwood City
Outbound Sales Representative
• Outbound sales for YAK Voip, DISCOVER Acquisition and customer services calls.
2002 Dec -2004 CYBERCITY TELESERVICES, INC. Pampanga
Customer Service Representative
• Responsible for taking inbound calls for sales, customer services and product info.
• Coordinates with the supervisor and sales coaches for updates on product information and guidelines for quality assurance purposes.
• Maintain high conversion rates for weeks and monthly sales productivity and evaluation.
1999-2002 INNODATA PHILS. INC. Faraday, Makati
Project Manager/Management Trainee
• Knowledgeable in Project Supervision.
• Coordinates with co-PMs and other concerned departments regarding workload, manpower, machine, method, materials and environment.
• Effective in Human Resources Management and Development.
• Reports/Update to Group Manager current and potential problems in flow process.
1992-1999 INNODATA PHILS. INC. Faraday, Makati
Data Team/Project Coordinator/
Mbook Editor/Computer Operator
• Have a high degree of familiarity with the projects specs and production process.
• Be able to communicate effectively with the various contacts involving the projects.
• Deliver all needed reports by the Project Manager.
• Knows the technicalities and troubleshooting of softwares/programs being used.
• Competent in handling staffs and flow of data even in the absence of PMs.
1990-1991 Saztec Phils. Inc Parañaque
Data Encoder
• Responsible for the proper coding system, guides and specifications to be used.
• To ensure that macros has been properly created, debugged, tested and efficient.
• To be aware of project docs and keyboarding, and to coordinate with TAs.
1986-1991 Manuel L. Quezon University Manila • B. S. in Computer Science Major in Computer Information System