Head of Network and Operating System
Sharjah Contact Center, Goverment of Sharjah
Total years of experience :19 years, 7 Months
• Lead the IT Department Operational and strategic planning, including fostering innovation, planning projects, organizing and negotiating the allocation of resources.
• Preparing IT Budget and IT Strategic plans.
• Support & Maintenance of I.T. infrastructure including Voice, Data and network.
• Develops documents and maintains IT systems and databases to effectively and accurately monitor and track our services and related issues.
• Preparing Documents and forms SOP's to improve the operations of the IT Department.
• Define & implement training curriculum and documentation standards on the basis for the IT policies, procedures and standard guidelines.
• Maintain and support all software and hardware issues.
• Holds regular status meetings with the department team.
• Effectively communicates relevant IT-related information to the Management.
• Resolves or escalates issues in a timely manner.
• Initiates and implements improvements in all areas of IT responsibility.
• Full adherence to company information security policy and guidelines.
Planning/implementation /testing/ training for new server, storage, backup, mail, ad, dns, dhcp, IIS, FTP and application installation.
IBM SAN Storage area for digester center and main center.
Managing/implementation/backup/update/patches/mail quota/ mail policy/address book/ Exchange 2007 Server.
Backup with Symantec back exec.
Implementing Domain policy and Monitoring 2003 Domain activity.
Installation & Configuration of Windows 2003 Server, User Creations.
Manage Domain Controllers Backup & Restore process.
Installation & maintenance of DNS, ADS, DHCP Server.
Configuring and Monitoring Antivirus Server (Trend Micros- Net Suit).
Managing Ftp server & Proxy Server.
Advising Daily & Weekly data backup in Tape Drive
Maintain and monitor mailing environment (Exchange2007 Server)
Assisting the IT Director for designing the network and infrastructure and drafting policies
Interface between Vendors & their onsite support engineers & Management
Implementing, Updating, Managing, and Securing all the main/central servers (Win2k3, Active directory, Exchange 2003, FTP, SQL, SUS, SMS2003, SCCM 2007, MOM, ISA
Managing remote site and implementing as they required.
Deploy software, inventory, installation and managing infrastructure thru SCCM and MOM.
Handling a team of Engineers & giving them support in Network & Server related issues.
Assisting Network manager & involved directly in any new project handled by Network Manager.
Running & managing BGP on our point to point MPLS links towards Head Office in Creation & manipulation of access lists, VLans to secure our network as & when required.
Monitor network bandwidth using PRTG Passeller & monitoring DS3, IPVPN & Leased lines.
Hands on L2 & L3 switches.
Installing & configuring Cisco’s 2500, 2800, 3600 & 7600 series routers
Installing & configuring Cisco’s 1900, 2900, 3550, 4500 series switches
Backing up switches & routers through tftp (once in a month)
· Remote Infrastructure Management (RIM) for OMC (Offshore Management Center)
· Global Support. Working in Windows BAS (Business Application Support) by managing 1400 Windows Server with, Application, Cluster, Antivirus Servers, Exchange Server, , ILO, Remote Desktop Services, SMS, and MOM etc.
· Implementing, Updating, Managing, and Securing all the main/central servers (Win2k3, Active directory, Exchange 2003, FTP, SQL, SUS, SMS, MOM, ISA)
· L-2 support of Nortel layer 2 and layer 3 devices like Passport 8600, 1600, 5500 series and Bay stack switches. L-1 support of Passport 7480 Multi service switch.
· Managing 300 Client + 30 Server Environment including Monitoring, Configuration & Troubleshooting Servers (Trend Micro (Office Scan, IWSS, IMSS), Domain Controller, DHCP, DNS, ISA Server 2004, IIS, FTP, File & Print, Fax Server, SQL Server 2005 in Clustered environment, Exchange Server 2003, SMS Server2003, MOM 2005, WSUS, SAN(EMC2), Legato Backup Solution etc
· Monitoring of Network devices by using NMS 10.4 and varies Network monitoring tools Like PRTG.
· Installation & maintenance of varies Call Center software like CRM, Lyrical.
· Monitoring of Servers & workstations by using proxy master.
Monitoring/Managing Exchange 2003 server and taking backup of mail’s. Creating User’s.
Implementing Domain policy and Monitoring 2000server Domain activity.
Installing and Configuring Windows 2000/2003 Server, User Creations & Management, Domain Controllers, Backup & Restore, Maintaining LAN (Client / Server Environment.), Windows 98/95/NT/2000 connectivity, Troubleshooting to upkeep Computers to ensure minimum system down time, Installation & maintenance of DNS, ADS, DHCP Server
Antivirus Server (Trend Net Suit), Proxy Server.
Managing the network of 500 PCs & 12 Network Printers (HP)
Installation and troubleshooting of Compaq Proliant 3000, Compaq Proliant ML 370 GL (P-III) and HP Proliant ML 350 GL (P-IV) Servers.
Providing hardware as well as software related technical support for end user.
Managing of Ftp server, Mail-server (Exchange2000 Server), Proxy Server.
Installation and configuration of MS-outlook 2000.
Downloading and Uploading of all the material through Ftp and protecting entire Ftp Details.
Taking of Daily & Weekly data backup in Tape Drive & protecting them for recovery purpose.
MS OFFICE, VB6, HTML, VB SCRIPT AND JAVA SCRIPT, ORACLE 9i, Software Engg, ETC. Networking, Server, PC, Windows, Software egg, Electronic
Sinece
