Senior Consultant
Peppers & Rogers Group
Total years of experience :14 years, 5 Months
Key Duties:
• Design strategic and tactical solutions in response to business challenges. Includes:
o Quantitative and qualitative analysis of customer and product portfolios (both new and existing) through internal and external sources
o Identify relevant economic trends and conduct competitor benchmarking
o Identify key problems and conduct root-cause analysis
o Design key business strategy and related detailed project plans
o Implementation design, hands-on support and measurement tracking
• Lead and manage consulting projects/modules for client engagements
• Business development within the Financial Services and Public Sector practices
Key Engagements:
• Leading SA Bank (Retail and Commercial)
o Bank-wide Tactical Retention Programme
o Tactical Customer Win-Back Initiative
• Leading SA Corporate Insurer
o B2C Business Model Design, including Segmentation and CVP Development
o Recommendations for B2B Business Model Improvement
• Leading Tanzanian Bank (Retail and Commercial)
o Business Strategy and Project Planning: Growth and Competitive Advantage Focus
• Leading SA/Global Retail Insurer
o Customer-centric Segmentation and CVP Transformation
o Defining Common Global Profiles: Cost-Improvement Focus
• SA Wealth Manager and Stockbroker
o Customer-Focused Segmentation and CVP Strategy, Lifecycle Management Plan, Campaigns Strategy for Internal Growth and Implementation Kick-Off
• Leading Bank in Georgia (Retail)
o Bank-wide Customer Experience Strategy, Action Plan and Measurement Framework
• Leading Bank in Abu Dhabi, UAE (Retail)
o Asset Management and Investments: Process Improvement and Customer Journey Mapping
Key Duties:
• In-depth strategic analysis and insights creation for customer/product portfolios
• Design and develop dashboards and monthly reports for customer/product portfolios
• Define and execute strategic initiatives and campaigns for revenue-growth
• Tracking of competitor, consumer and market trends
Achievements:
• Motor Finance ‘provider-switching’ analysis informed key business decisions
• Justified Direct Marketing campaigns through analysing expected ROI
• Credit portfolio analysis for unsecured lending informed key business decisions
Graduate in Leadership Development Graduate Programme
Key Duties:
• Work with a team to define business solutions for key banking projects
o Project 1: Shariah and Community Banking Propositions - Africa
o Project 2: Remittance Modelling Best Practices Study - Group Payments
Project Management Certification
Strategic Thinking Certification
Honours (Post-Grad) in Bachelor of Business Science (Finance)
Matric Distinction (5 A's and 1 B)