Information Technology (It) Officer
Tasheel
مجموع سنوات الخبرة :21 years, 10 أشهر
• Manages and monitors company servers running on Windows Server 2012 which
includes: Exchange Server and Matrix Cosec (HR attendance System).
• Trobleshoots problems on Ministry of Labour and Ministry of Immigration online
applications.
• Manages company ERP for Accounts, HR, and employee transactions.
• Point of contact for IT vendors and suppliers.
• Heads the Information Technology Department of all 4 hotel properties in Bur Dubai and Deira including the Information Technology Department of Xclusive Yatch Rental in Dubai Marina.
• Monitors all property servers running on Windows Server 2003 and 2012 which includes: Exchange Server, IDS Server (Hotel System), Matrixpay (HR and Accounting System), Back-up Server and NAS.
• Manages VPN connectivity of all properties using Fortinet hardware.
• Manages the hotel network using Cisco routers.
• Responsible for directing and monitoring the work of Information Department team members.
• Manages hotel website and SEO optimization.
• Point of contact for IT vendors and plans Hotel hardware and system upgrades.
• Manage (plan, monitor, and control) IT project of newly opened resort; with a focus on deadlines, deliverables, budgets, resources.
• Actively involved in the different stages, that is, takes care of the planning, scheduling, implementation, reporting and management of expectations.
• Identifying resource needs and performing quality reviews.
• Recommends and takes action to direct the analysis and solution of problems.
• Coordinates with vendors on Server Hardware needs, operating system, and aplications needed.
• Responsible for directing and monitoring the work of team members.
Team Leader - Wsquared Account USA
• Leads and manage the NextGen support team Philippines.
• Technical support for NextGen Electronic Health Record (EHR).
• Managed and maintained NextGen Active Directory and Microsoft Exchange
Assistant Infrastructure Manager - Prople
• Heads the Infrastructure Division and directly report to the Senior I.T. Manager and CEO.
• Head planner of the I.T. Infrastructure Division of Prople and satellite divisions dispatched to other companies.
• Manages satellite divisions of Infrastructure Team dispatched to other companies.
• Creates Service Level Agreement for other accounts.
• Account Manager for Infrastructure and I.T. support for WSquared, L’Oreal, Afni, and Prople.
• Manages client relationship for Infrastructure accounts.
• Heads planning and reporting to the CEO of Infrastructure related activities.
• Manages acquisition of I.T. infrastructure needs.
• Ensures that Infrastructure Servers are up-to-date and up-and-running.
Assistant I.T. Manager and Team Leader - L’Oreal Philippines
• Leads and manage the I.T. team of L’Oreal Philippines.
• Creates solution and preventive maintenance of all I.T. related issues of L’Oreal Philippines.
• Assisted in planning and documentation of L’Oreal Philippines I.T. projects.
• Creates support SLA for L’Oreal Philippines.
• Evaluated the needs and improvements of L’Oreal Philippines I.T. Department.
• Assisted in Managing and maintaining L’Oreal Philippines Active Directory, Microsoft Exchange, and WSUS Server.
• Managed the I.T. Department of Fridays Boracay, Puerto Gallera, and Fridays Makati Sales Office.
• Managed the company servers: Windows 2008, Opera, Sun, POS, and PABX Server.
• Dealt with vendors/suppliers/providers in acquiring I.T. hardware and software.
• Monitors and administers network connectivity (LAN, WAN, and VPN connection).
• Devise the IT framework, technology procedures and practices of an organization. Set up the policies and structures for managing the underlying IT infrastructure, which comprises all of the organization’s computers, servers, computer peripherals, telecommunication systems, internet connectivity networks, software applications, and software development.
• Managed and optimized the company website Search Engine.
• Maintained network and telecommunication system.
• Maintained multi-site network operations and software applications.
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
• Troubleshooting malfunctions of network hardware and software applications, database, and telecom connectivity to resolve operational issues and restore services.
• Remotely administered MySQL server.
• Monitors network connectivity from wireless device to telecom servers.
• Remotely check and manage Linux Severs.
• Resolves issues on telecom charging events.
• Analyzes telecom logs and gives solution to minor, major, and critical charging events problem.
• Managed I.T. Professionals in delivering a good and quality project (Installation, Software, Website Development, End user Training)
• Managed and maintained Windows 2008 Server, Apache Tomcat Server, and MySQL Server
• Maintained professional relationship with client to better anticipate and satisfy their needs.
• Worked closely with the General Manager regarding prospective clients and projects
• Maintained vendor relationships and manages the purchase of hardware and software products.
• Created and maintained the website www.bazaar.ae for the company’s online buy, sell, and trade project.
• Managed and optimized the company website Search Engine.
• College instructor for computer programming, web design, database administration, LAN and WAN concept.
• Managed the College Windows 2003 Server.
• Created modules and course outline for Information Technology Course.
• Planed and designed Local Area Network for new college building and offices.
• Maintained LAN and Internet connection, repaired damaged computers, and maintained software update.
• Handled and supervised 5 I.T. personnel’s per project.
• Created Point of Sale software’s for Point of Sale Machines.
• Studied and introduced new Point of Sale machines.
• End-user training for new software’s created.
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
• Maintained LAN and Internet connection and made sure that software’s are up-to-date.
• Acts as Database administrator in the absence of the I.T. Manager.
• Created additional banking program
• Ensured that Windows 2003 Server in up and running.
• Ensured that the banks LAN, WAN and internet connectivity are up and running.
• Handled computer repair and server management.
• Plans the LAN and WAN design for newly opened bank branch.
• Trained tellers on newly created/added banking program.
Covers the course of Information Technology
Course that covers the following: OPERATING SYSTEM : Microsoft Windows (9x, 2000, XP, NT, Vista), Linux (Fedora, Suse) OFFICE APPLICATIONS : Microsoft Office (Word, Excel, Powerpoint, Access), Open Office (Writer, Impress, Base, Draw, Calc, Math) DYNAMIC WEB PAGE : Java Server Pages (JSP) WEB DESIGN APPLICATION : HTML, Macromedia Dreamweaver DATABASE SOFTWARE : MySQL, Oracle 9i GRAPHICS AND DESIGN : Macromedia (Flash, Fireworks), Adobe Photoshop OTHERS : • Local and Wide Area Network design, set-up and troubleshooting • Computer repair • Software installation • Router configuration • Internet Set-up