Vincyl Cawaling, Front of the House Receptionist

Vincyl Cawaling

Front of the House Receptionist

fitness first middle east - landmark group

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Aviation Technology
Experience
20 years, 3 Months

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Work Experience

Total years of experience :20 years, 3 Months

Front of the House Receptionist at fitness first middle east - landmark group
  • United Arab Emirates - Dubai
  • My current job since May 2007

 Meeting and Greeting all members and visitors
 Closely managing the premises
 Submitting commission and income reports
 Documenting stock checks
 Controlling of various logs
 Responsibility for daily banking sheets and hand over diary
 Compliance with all Health and Safety policies

Collections Officer / Credit Recovery Officer at Citibank N.A
  • Philippines
  • May 2005 to May 2006

Ø Direct, plan and implement the credit collection, counseling, and related administrative responsibilities associated with delinquent / uncollected overdrawn accounts, and matured lines in midrange and hard core accounts.
Ø Counsel borrowers with credit problems an assist them in reducing their indebtedness and making full repayment to creditors thus re-establishing a satisfactory credit rating or refer them to an appropriate credit counseling organization.
Ø Maintain an acceptable level of delinquency percentages. Prepare periodic reports on the status of delinquencies, indicating likelihood of recovery and/or time frame until account is current.
Ø Provide assistance to co-workers with difficult customers or problems.

Customer Service Representative at Citibank N.A
  • Philippines
  • February 2003 to March 2005

Ø Receiving inbound calls.
Ø Experience in social work and the ability to deal with sensitive issues.
Ø The primary function is to provide credit counseling and education to each client.
Ø This includes assessing a client's overall financial situation and developing a personalized plan of action to enhance the clients' financial health- security and future.
Ø Handling complaints, checking the status and giving informations regarding credit cards.
Ø Responsible for bad debt, fraud, and related losses associated with the accounts.
Ø We evaluate and price applicants in a manner consistent with the evaluation of all of the applicants for our products.

Education

Bachelor's degree, Aviation Technology
  • at Airlink International Aviation College
  • March 2003

Specialties & Skills

Microsoft Technologies
Customer Service
Service Recovery
Administrative Organization
MS Word
microsoft applications

Languages

English
Expert
Filipino
Expert