vinetya meliani harza

CABIN CREW à Singapore Airlines

• Singapore
• mars 2001 à novembre 2011

• Responsible for the safety and comfort of passengers.
• Doing routine safety checks before takeoff and landing.
• Welcoming passengers as they board the plane and helping them find their seats.
• Helping passengers load and also unload luggage from the overhead compartment.
• Dealing with high-net worth individuals in a professional and mature manner.
• Making sure that the aircraft is clean and tidy before passengers come on board.
• Prior to take off making sure all passengers have their seat belts on.
• Demonstrating to the safety procedures to follow in an emergency situation if the safety video is not working.
• Contributing to a customer’s in-flight experience.
• Circulating customs and immigration forms to passengers.
• Dealing with difficult passengers & situations politely but firmly
• Promoting the sale of duty-free products.
• Serving meals and drinks to the passengers throughout the flight.