Insurance Sales Agent
METLIFE
Total years of experience :18 years, 0 Months
METLIFE (UAE)
Role : Insurance sales associate
Duration : July 2016 till date
Generate sales leads
Identify potential customers and make initial customer contact through visits or calls
Detailed study and analysis of the client’s current financial situation and future requirements
Understand client’s expectations to build a suitable quotation
Identifying needs, aspirations, and gauge the gap to accomplish short and long-term financial goals
Research for suitable products to suit clients requirements
Preparing the best-fit quote to suit client needs
Provide detailed explanation on the proposed plan and get client buy in
Collection of necessary documents, authorizations and initial payment
Submit application to administrator to forward for underwriting
Deliver policy document to client
Follow up on service and / or product once the delivery has been made
Maintain relationship with client to cater to any other financial needs
Try to collect any other prospected customer details to expand business
Build meaningful relationships within the company and outside
Record sales information and maintain customers’ records
Prepare sales and activity reports
Review self sales performance with a view to improve it
Solicit existing and new customers for business opportunities
AXA (India)
Role : Assistant Manager
Duration : August 12th 2012 - December 31st 2015
Expertise in projecting future policy performance based on various changes made into the policy (Ex: change in premium projections while converting class of risk from Smoker to Non Smoker). Preparing financial statements for Tax related purposes. Providing best possible quotes based on customer requirements.
Claim settlements through proper validation of documents. Corresponding with the end customer for missing documents or approvals from concerned departments to make way for a final settlement.
Managing inflow of volumes through effective management of resources.
Coordination amongst support departments for any assistance required to cater to the end customers needs.
Manage newly received applications by through initial screening, ensure that application updation is completed and passed on to the underwriters to complete further formalities. Also ensure that agent commissions are handled timely and amount released by end of every week.
Co coordinating with Onshore clients and ensure that the health of the process is maintained and is up to date with most recent updates.
Key Accountabilities:
SLA Management
Deliver to client and internal customers expectation
Resourcing and FTE requirement for future projects, migrations and adhoc projects
Recruitment
Conduct monthly 1-2-1’s and quarterly Appraisals (Completed 12 Appraisal cycles)
Active participation on engagement activities
Address any areas of concern immediately
Attrition management
Managing Client relationship
Weekly calls with the clients to discuss performance and any process related ideas / concerns and plans ahead
Performance analysis of the team and providing additional support to the team members to enhance performance
Implementation of Performance Improvement Plans for individuals who require additional support
Encouraging the team members to come up with process improvements and implementation of the same
Ensure that the team is complaint to all standard procedures
Driving implementation of Quality Management System as per ISO 9001 and ISO 14001 international standards Planning
Hiring & Onboarding new recruits
Be available in case of IT issues and ensure that the chain of concerned departments are lined up to address the issue
Identify areas of improvement for individuals and assist them to build capabilities
Developing and maintaining close relationship with the onshore clients
Managing overall team performance
Catering to various MI requirements
Monitoring work management
Coaching and feedback of Team Members
Monitor and keep a tab of any concerns / issues within the team and ensure that the same is addressed
Timely completion of team Reports
AXA Business Services (India)
Role : Process Leader
Duration : February 4th 2010 - August 11th 2012
Key Accountabilities:
Handling work queue management
Process Management
Identify problems areas within the process and suggest possible solutions
Conducting process training for new joiners
Coaching and feedback of Team Members
Generation and implementation of process improvement ideas
Maintaining daily and weekly team dashboards
Conducting refresher trainings for under performers
AXA Business Services (India)
Role : Team member
Duration : December 27th 2005 - February 3rd 2010
Key Accountabilities:
Verification of documents for claims processing and complete the payout process
Project future performance of policies and provide suggestions to end customers
Release policy information to requestors
Provide information in the form of annual statements and other notices
Preparing policy statements
Nirvana Business Solutions (India)
Role: Sales Associate
Duration: 22nd May 2005 - 24th Dec 2005
Key Accountabilities:
Outbound telesales for UK based customers
Diploma in Operations management