operations manager
Cox and Kings Services LLC
مجموع سنوات الخبرة :13 years, 9 أشهر
• Acted as the communication conduit between local partners and
management to offer creative solutions.
• Assisting the applicant with their visa queries, process, appointments
etc.
• Well versed knowledge of Schengen visa requirements.
• Keep a close watch on the internal part of the process to avoid any audit
discrepancy.
• Managing day to day accounts.
• Managing meetings with Travel Agents in Qatar.
• Managing meetings with various Embassies in Qatar.
• Handling visa to Italy, Sweden, Estonia, and Malta.
• Identifying new sales leads.
• Planning and overseeing new marketing initiatives.
• Contacting potential clients via email or phone to establish rapport and
set up meetings.
• Managing relationships with the officials at the Embassy of Italy.
• Handling Attendance and Leave management.
• Arranges management interviews by coordinating schedules
• Evaluates applicants by discussing job requirements and applicant
qualifications with managers and interviewing applicants on a consistent
set of qualifications.
• Maintain the service levels set by the management.
• Participated in the scooping of different projects of the company.
• Conducting training for the team members.
• Conducting review meetings with the Ambassador and the Deputy Head
of Mission.
• Well Versed with the Qatar labor law.
• Ensuring data integrity, physical and information security, diminishing
processing time and efficient customer service.
• Well versed knowledge about the Visa processing systems of the
Embassy and our company.
• Overview of the day to day operations of the Italy visa application center
in Dubai.
• Managing Unit Efficiency and productivity.
• Staff management, Process management and Training Management.
• Managing customer queries and complaints.
• Managing relationships with Consulate officials.
• Handling the Human Resources department of the office in Dubai.
• Conducting interviews and filtering candidates for open positions.
• Screening resumes.
• Performing in-person and phone interviews with candidates.
• Administering appropriate company assessments.
• Follow company guidelines and procedures for the acquisition of
customers, submission of tenders etc.
• Preparing PowerPoint presentations and sales displays.
• Following up on the interview process status.
• Enrollment of Ejari, Dubai Health Authority, DNRD visa processing.
• Enrollment of Marhaba Tourist Visas.
• Build contacts with potential clients to create new business
opportunities.
• Keep the prospective client database updated.
• Make cold calls for new business leads.
• Maintain knowledge of all product and service offerings of the company.
• Arrange meetings for senior management with prospective clients.
• Setting up the day to day targets for the team members.
• Ensure the passport collection and deliveries as per policy.
• Follow up on the payment.
• Managing the relationship with corporate customers.
• Ensuring maximum productivity of applications.
• Document Scanning and filling the application form.
• Handling reservations, insurance and ticket sales to both individual and
corporate customers, over the phone and also in-person.
• Providing the best travel solution for clients and ensuring client
satisfaction.
• Planning and selling transportations, accommodations, insurance and
other travel services.
• Attending travel seminars to remain updated with tourism trends.
• Document handling and customer service.
• Making reservations and answer all incoming telephone queries
promptly and efficiently.
• Calculating fares and issuing tickets as well as calculating possible
refunds.
• Ensuring to keep reservation manuals up-to-date.
• Carry out check on passenger travel documents to ensure the validity of
passport/visa to the country of passenger’s destination.
• Interacting with Passengers /Travel Agents to provide a superior and
consistent quality of Travel services, to sell Airline tickets Travel-related
products, to convert the maximum number of inquiries into `Ticketed
sales` and increasing Company revenues at every sales opportunity
through efficient and friendly customer service.
• Interacting with Passengers /Travel Agents to provide a superior and
consistent quality of Travel services, to sell Airline tickets Travel-related
products, to convert the maximum number of inquiries into `Ticketed
sales` and increasing Company revenues at every sales opportunity
through efficient and friendly customer service.