Regional Sales & Marketing Manager
Jagrut Pharmaceuticals Pvt Ltd
Total years of experience :16 years, 1 Months
• Currently working as Regional Service Marketing Manager.
• Worked as Customer Support Manager.
• Worked as Regional Customer Care Manager.
• Support all pre-sales activities of the company
• Meet sales target identified by upper management
• Develop effective sales plans
• Provide detailed information about technical specifications of products marketed by the company
• Demonstrate how the product, be it a software or hardware, works and provide technical advice to customers about installation, usage, and networking
• Address concerns of customers by providing clear instructions and solutions
• Inform the customers about the specific application of software products
• Communicate and possibly network with existing customers to promote products and upgrades of software products
• Help develop new business through networking and follow-ups
• Conduct marketing and presentation to a wide audience about the company’s product portfolio
• Attend industry events that are aimed at improving the marketability of the company’s products and services
• Help design promotional materials
• Get updates on the new improvements or developments in software from time to time
• Write proposals and reports
• Participate in team meetings to discuss progress, plans, and other activities
• Assisted in maintaining the software support log and submitting a summary to management each week.
• Responsible for taking incoming user support requests and solving the problems.
• Worked with management to plan and execute several large software upgrade projects.
• Responsible for creating new support tickets for users and seeing those tickets through to the end.
• Was often asked to get involved in application development projects especially with legacy software.
• Assisted in creating a support summary report that was presented to management at the end of each week.
• Responsible for doing immediate in-person support functions whenever a user had an issue.
• Assisted in creating an upgrade plan for two separate system upgrades.
• Responsible for taking care of all support calls regarding the legacy systems.
* Drive efforts to meet monthly and annual sales goals on software sales and new margin sales for the year.
* Utilize networking skills to build list of prospects to contact for new business.
* Track customers and prospects in CRM system including records of all contact.
* Develop and conduct online webinars to demonstrate software capabilities.
* Visit customer locations to provide presentations to technical staff and management
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