Manager- Projects & Operations (Strategy & Development)
MSL
مجموع سنوات الخبرة :12 years, 10 أشهر
Sector (Government/ Semi-Government): Courier & Freight Services, HR Outsourcing Services, Business Service Centers, Vehicle Licensing Services, Vehicle Number Plate Manufacturing & Destruction, IT Services
• Successfully executed Information technology projects (IT Projects) that resulted into 70% digital transformation of organizational functions, reduced process delays by 20% (mobile application and web portal for handling courier services), 100% digital cash collection system, service improvement projects that enhanced customer satisfaction by 5% in 8 months.
• Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 7 departments and cut down paperwork by 47%
• Led and accomplished operational expansion project that added additional AED 36 million revenue (cancelled plate destruction project)
• Accomplished upgrade of call center system to reduce customer wait time to 5 minutes or less with enhanced IVR experience, and metrics to evaluate performance of call agents.
• Developed and initiated projects, managed costs, and monitored performance.
• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
• Advocating data driven monitoring, analysis and decision making as a part of digital evolution of the organization, for executive management consideration and implementation
• Manage QHSE ISO system (Integrated) by acting as management representative cum internal auditor and face external certification audits with certification bodies including TUV, and Bureau Veritas
• Achieved ICV certification for the organization in 2021 and played key role in expanding EBA business to Sharjah by developing systems, procedures, metrics and KPIs.
Sector: Management Consulting & Auditing Services, QHSE Trainings
• Led a high performing team of 7 employees for critical management system development and integration projects.
• Planned, executed and promoted total of 12 projects for small, medium & large industries, and 2 expansion initiatives in 2019-2020 ensuring work performed complied with contractual requirements.
• Exercised tactical control of project budgets and timelines to keep teams on task and achieve schedule and cost targets, examined risks and set forth contingency plans.
Sector: Industrial Support Services- Oil & Gas, Construction (mainly Saudi Aramco & Ma'aden Projects)
• Led Industrial Support Service projects for construction and oil & gas ventures giving annual revenue of approx. $ 51 million to the organization.
• Executed re-modelling of operations to reduce unaccounted expense on worker overtime (reduced by 12%) and resources.
• Spearheaded project for digitization and centralized procurement process and vendor management to achieve procurement turnaround time from 7 days to 5 days.
• Executed project worth SAR 400, 000 to obtain KSA regulatory authority approval for operational expansion into nuclear gauge based testing which included development of facility, training technical personnel and procurement of state of art machines and equipment.
• Defined responsibilities and roles of 58 team members while managing the QHSE division.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Reduced risk and coordinated project specifications to meet safety and federal compliance and conducted internal audits.
• Successful representation in ISO certification audits and audits by client, and regulatory authorities.
Sector: Professional Consulting & Training Services
• Planned, executed and promoted total of 7 Corporate Training, Team Building & Employee Engagement projects in 2013-2014.
• Led learning and improvement projects from initiation to closing (as facilitator and trainer)
• Drove team's execution of quality management throughout, improving process effectiveness, cost-effectiveness, and resource and process efficiency.
• Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
• Recruited, hired and supervised resources to staff project team.
Sector: Sales & Merchandising
• In-house trainer for existing staffs, new sales staff, and merchandisers for marketing and business relationship management skills along with devising strategies for better sales performance by teams.
• Managed team of 20 sales executives with increase in sales by 5% after training and evaluation initiatives
• Used coordination and planning skills to achieve results according to schedule.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Exceeded goals through effective task prioritization and great work ethic.
Bachelor Degree in Applied Science (Botany, Biotechnology & Biochemistry)
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