Director IT IMS
KG
Total years of experience :25 years, 8 Months
o Implementation of governance routines for delivery of programs across the portfolio
o Engaging with senior management for strategy planning & business reviews
o Building subject-matter-expertise on programs/applications and supporting business & operations in defining processes & best practices
o Transitioning and supporting infrastructure in “Business As Usual” Mode and ensuring high levels of customer satisfaction
o Technical Programme Set Up, Assurance and Recovery - TSAR: Defining, shaping and mobilising technology programmes.
o Complex Technology Procurement: Delivering large-scale, complex procurement programmes with a focus on technology transformation.
o To manage and set up IT Infrastructure and connectivity between many parts of the world and India office.
o Oversee the administration and maintenance of IT infrastructure.
o Oversee the administration of LAN / WAN.
o To strategies, plan, develop and implement the company’s IT budget and infrastructure plan.
o To manage and mentor the IT support team. The team size is 148, from L1 to Solution Architect
o To evaluate user need and system functionality.
o To ensure that all the facilities meet the needs of the end user with appropriate advice & support.
o Introducing and installing new system upgrades and security backups for hardware and software systems.
o To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision.
o To adhere the software licensing laws.
o To provide secure access to the network for remote users.
o To manage crisis situations, this may involve complex technical hardware or software problems.
o To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.
o To manage and oversees all telephone changes, including routing for seating assignments.
o Oversee all help desk activities at the regional level.
o Build and maintain vendor relationships and manage the purchase of hardware and software products.
o Manage the purchasing of all software, hardware and other IT supplies.
o To ensure that company assets are well maintained.
o Manage, control and monitor the installation, operation and maintenance of IT infrastructure, i.e. data, voice network, call centre equipment, desktops and communication systems.
o IT budgeting (OPEX/CAPEX) & plan allocations to various quarters. Meeting AOP.
o Ensure the continuous business operations through contingency planning and implementation and integrity through security administration. Provide management support for the 24 x 7 shop.
o Responsible for the overall direction, planning and control of all aspects related to the Information Technology (IT) department and its functions - i.e. systems development if applicable, security and control, network and communications and end-user systems support.
o Efficient management of technical services delivery to the organization.
o General management of IT within the organization.
o Manage the fast paced growth in the number of processes and the expansion of existing business processes.
o Staff Development.
o Guarantee continuous business operations.
o Guarantee the supply of professional IT expertise required by the organization that is motivated to pursue common goals with the business.
o Vendor Management and vendor pay-outs
KG Group (www.kgisl.com, www.kgfsl.com, www.kghospital.com ) has diverse interest in multiple businesses I was responsible for the entire IT infrastructure maintenance and delivery. The following are some of the snap shots of my expertise and a decade of experience.
My Roles:
• Accomplish information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintain IT support staff by recruiting, selecting, orienting, and training employees;
• Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Direct technological research by studying organization goals, strategies, practices, and user projects.
• Complete projects by coordinating resources and timetables with user departments and data center.
• Verify application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Maintain quality service by establishing and enforcing organization standards.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed
