Vinod Radhakrishnan

•Drive and prioritize the business requirements gathering process to ensure that meaningful requirements are identified and articulated into desired business solutions.
•Ensure that business requirements are related to business goals, priorities and are documented in Statement of Requirements (SOR) and present the proposed solution Business case with Functional, Technical and Commercial details.
o Conducts requirements walk-trough to obtain understanding and approval.
o Provides process mapping of current and future states
•Understand Business Processes; CRM (i.e. Salesforce), Order to Cash, Procure to Pay, Service Management, Logistics and Supply Chain.
•Lead technical design sessions; architect and document technical solutions that are aligned with client business objectives .
•Develop custom solutions and interfaces leveraging the current application platform landscape.
•Work towards all phases of Software Development Life Cycle (SDLC) and quality management systems and methodologies such as Agile-SCRUM, Waterfall.
•Write Epics and User Stories in an Agile delivery approach.
•Supports BRM and serves as a liaison in partnership between the IT department and multiple lines of business within a business discipline, and/or aligns with a core business function.

•Actively participate in design/review sessions with technical and business teams, including all levels of stakeholders.
•Define subsystem's functionality and APIs (Application Program Interfaces)
•Implement Staging Environments and actively manage Release, Configuration and Change management processes including performing Disaster Recovery Tests.
•Collaborate with developers, quality assurance, operations and business teams in cross-functional projects from requirements definition, testing to project planning and implementation.
•Ability to provide functional and technical support to cross functional and geographically dispersed user base on day to day basis.
•Spearhead regional IT compliance in alignment with Global Corp policies and procedures. Conduct Control Self Assessments for the regional operations. Act as the single point of contact for the Global Compliance and Internal Audit teams to assist coordinate their efforts towards audits and remediation’s.

•Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
•Develop strategic plans to lead cost efficiency and process improvement initiatives involving business and IT leaders; implement and track KPI’s, SLA’s, and budget spend to deliver business value through technology solutions, assets and services improving alignment and visibility across the enterprise
•Supports third party vendor selection, contract negotiation and support business in completing budget requirements.
•Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
•Monitors project progress and quality by tracking activity; resolving problems; publishing progress reports; recommending actions.
•Cadence for Monitoring and Reporting Project Progress Dashboard.
•Performing Post Implementation Review.
•Proactively collaborate with design, build, execute and support leads thus ensuring flawless execution and accountability.
•Plan & track project milestones and deliverables, identify & manage project dependencies and critical path.
•Proactively manages change in project scope, identifies potential crises, and devise’s contingency plans.
•Define project success criteria and disseminate them to involved parties throughout project life cycle.
•Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their tasks.

•Create standard configurations and install guidelines for Business integrated applications.
•Assure a customer- and quality appropriate realization of IT-Services and Projects for the region with the highest level of efficiency possible
•Represent the local business requirements within the Corp Application Development Team and the Software Deployment Management Teams
•System administration of IT infrastructure in focusing on specific technical areas pertaining to business integrated application rollout.
•2nd level support for Regional, focusing on high availability business integrated application environment.
•Plan, co-ordinate and set up infrastructure standards to implement existing and new application system enhancements across the ME region
•Interface with corporate application support/development teams in NA and Europe.
•Implementation of new system methodologies, establishing and standardizing procedures and guidelines for installing and running the business integrated application systems.

• Successfully managed the IT infrastructure design implementation for the relocation of DMCC headquarters to ALMAS Towers in JLT
• Managed the DMCC’s Data network and hardware infrastructure efficiently to support 24 x 7 operations
• Managed the implementation of the HP Radia server for the deployment of over 50 Customized application installations remotely
• Managed the project for implementing a Symantec based data backup solution
• Successfully managed the project for the deployment of the DMCC contact centre partnering with HP
• Successfully built partnerships with Communication Service Providers and vendors like IBM, HP, Cisco etc to ensure successful service & project delivery of Network and Infrastructure projects

• Actively participated in the planning of deploying electronic systems for clearing shipments online from Dubai
Customs
• Managing the IT infrastructure of ware house and monitoring the health of security appliances with detailed
notification
• Managing UTM (Unified threat management) solutions infrastructure
• Introduced standardised business processes and new IS strategic solutions to improve support services for the
electronic systems that were implemented

Catering to Day to Day IT operations.

Support Desk activities.
Infrastructure Support.
Day to day IT operations.