Business Analysis Manager
National Bank of Kuwait
مجموع سنوات الخبرة :28 years, 3 أشهر
Reporting to Executive Manager / Head of Change Management in Consumer Banking.
Actively involved in facilitating Branch transformation, recommending for improvements & managing the SDLC process.
Responsible for the analysis, eliciting requirements & documenting, workflow mapping, verification of business requirements to ensure validity, completeness and conformance to overall business plan, prioritization, review & signing off consolidated functional specification documents prepared by the solution architect.
Managing user acceptance testing, review of functional specification documents & detailed test scripts and organizing business resources for test scheduling, ensuring UAT activities are completed & defects are resolved in a timely manner.
Have developed Governance & Standard Operating Procedures (SOP) documents for the Business analysis unit.
Acting as the critical link between the various Business / Operational units within Consumer Banking & IT, and managing the stakeholders involved in the change.
Monitoring progress of business changes & generation of dashboards for Senior Management.
Reporting to Regional Manager - Northern & Eastern provinces and heading a team of 8 staff members at Kilinochchi branch.
Increasing the business share by achieving the assigned business targets of the branch
Leading the branch business strategy to assure the branch’s contribution is in line with the banks overall strategy
Taking adequate measures to improve the overall profitability of the branch as a profit center
Exploring the market and identifying market opportunities, segmenting and contributing towards product development and market penetration for the bank
Taking initiatives and assisting to develop a highly skillful, credible set of bankers to execute the branch operations
Reviewing performance of branch staff on a regular basis, identifying performance gaps and taking measures in coordination with training department to alleviate them.
Improving the customer service levels of the branch and ensuring client satisfaction
Maintaining mutually beneficial cordial relationships with customers, business community and societies within the catchment area to promote the financial products and services of the bank
Reporting to the Head of Retail Banking Group
Providing assistance to the Head of Retail Banking in retail network strategy and expansion in Qatar, UAE, and Kuwait.
Project Manager for establishment of new distribution channels which includes close coordination with cross-functional units like Technology, Operations, Engineering, and Administration.
Generating feasibility reports and performing profitability analysis and site visits to set up new distribution channels covering Dubai, Abu Dhabi, and Kuwait.
Tracking the actual performances and profitability consistently for conventional branches-network, with periodic presentation of the same to the Retail Banking Management.
Periodic branch visits for review of branch performance and outlook.
Project key-resource in branch transformation project conducted by M/s Suderland Consultancy.
Coordinator for installation and managing of the customer Queue Management Systems in branches.
Team leader for centralization projects of security cheques and archival of branch records and piloted a team of 10 members employed across the branch network to assist task completion.
Reported to the Head of Branch Control & Operations and mentored 1 subordinate.
Acted as the Project Coordinator for launching new distribution channels, encompassing close coordination between cross-functional units like Technology, Operations, Engineering, and Administration.
Paid periodic branch visits to enforce robust control and compliance culture.
Managed risk, audit, and compliance issues spotted by respective departments resolving the same within deadlines.
Contributed as the Team Leader for Doha Bank Credit Bureau Database Team, comprising of creating real-time database and customer profiling under the directives of Qatar Central Bank, requiring self-managed cross-functional teams (branch, technology, and operations personnel).
Mentored a cross-functional team of 12-15 members, consisting of data mining, structuring, and evolving of entire database for 7 large branches, with volumes contributing to 45% of total branches volumes of Doha Bank.
Acted as the Project Key Resource for Project 100D “H.E. The Chairman’s Project”, with primary focus on mapping a natural transformation time-bound action plan for indicating a new phase in Retail Banking consisting of customer service, loyalty, and retention, leading to overall image enhancement of Doha Bank.
Undertook critical initiatives as a part of Project 100D, like transforming existing complaint management process and systems’ ensuring effective customer solutions, and modeling branch staff skill matrix with mapping of existing gaps with necessary training modules.
Introduced other critical aspects for Project 100D like identifying opportunities for centralizing operations within branches network with development and implementation of requirements on the model branch concept, along with modeling and tracking of introduction of Customer Service Center systems, processes, procedures, and set-ups.
Reported to the Manager - Branch Control.
Contributed as a standing member, initiating a robust follow-up mechanism for the Retail Banking Group for branch infrastructure issues, by means of active participation in weekly Retail Reorganization, Infrastructure, and Operations & Technology Working-level Committees / Taskforces.
Paid periodic branch visits to enforce a commendable control and compliance culture, while ensuring resolution of risk, audit, and compliance issues identified by the respective departments within suitable time-frame.
Was in charge of a team of 10 underwriters at the Consumer Lending Unit responsible for servicing Household Inc, U S A. (A fully owned subsidiary of HSBC).
Ensuring compliance with audit requirements in compliance with business process requirements.
Team capacity planning based on projections and volume analysis.
Generation of Management Information for business and Global Service Center management.
Evaluating and approving of all loans exceeding USD7, 500/-.
Conducting of progress reviews to evaluate performances of the team members on a monthly and quarterly basis.
Creating an atmosphere of exceptional team morale and providing an impeccable service to the merchants.
My team was the first to achieve 99% quality ratings complying with service level agreements.
The team also won the award for the category : best team in “Manufacturing for value” for the 1stQtr of the year 2005.
Executive officer / Credit officer - Private Banking Unit
Duration : June 2001 - June 2004
Responsibilities :
Identifying high net worth clients and structuring of facilities to cater customers needs whilst improving banks profitability.
Appraisal of all new retail credit proposals to grant credit facilities.
Planning and organizing operational activities of the credit unit to ensure timely and efficient delivery of facilities to clients.
Ensuring proper legal / security documentation and timely recoveries.
Review of over dues, non performing advances and monitoring risk levels.
Administration and timely preparation of month end credit reports for review of management and the central bank.
Handling treasury Investments and providing investment advice to clientele.
I was responsible for acting in absentia of the operations manager during this period.
Designation : Senior Banking Assistant
Duration : August 1995 - May 2001
Responsibilities :
Preparation of month end management accounts / reports and reconciliation of Inter Branch accounts
Auditing of current, savings and general ledger transactions
Handling of PDC’s and issuance of bank guarantees
Handling of Cash, Fixed deposits, Clearing, Savings and Current accounts
Marketing and cross selling of bank’s products, provision of information on banking services and resolving customer queries
Associate of the Institute of Bankers of Sri Lanka (AIB) Life member of the Institute of Bankers of Sri Lanka
Associate Member of the association of Business Executives U.K (AMABE) With Advanced Diploma in Business Administration
Life Member of the Association of Accounting Technicians of Sri Lanka Entitled to use the qualification title ( MAAT )