Software Support Engineer
GMBOS
Total years of experience :11 years, 5 Months
Cooperated effectively with vendors to facilitate installation, testing, upgrade, and migration of new software and Working with customers, internal technicians, and product development teams to coordinate and support deployment of connectivity services to the customer site.
Working as interface between software development and service teams in order to find efficient solutions for issues and Provide technical support for released application software, working with customer support team.
Extended Database administration and support to include software/ hardware maintenance, upgrades, troubleshooting under stringent deadlines in a fast-paced, 24X7 environment
Proffered technical and managerial support for critical business applications, performed morning checks of systems/software and backup of data.
Planning and scheduling the Physical (Cold / Hot) backups as well as Logical backups (using Export/Import or expdp/impdp utilities).
Recommended upgrades, patches, and new applications/ equipment, troubleshot network performance issues and created/ maintained a disaster recovery plan, extended technical support/ guidance to users
Installation and Administration of Automatic Storage Management (ASM).
Developing an Integrated Information System (Industrial Domain) for the department of Outsourcing which monitors supports all the practices of outsourcing department and sub-contractors, such as Vendor Registration, Contract and Contract Finalization, Material Information, Material Accounting (MAS), DC (Delivery Chelan) monitoring, PO Analysis, Cutting Plan Analysis, MAS Analysis, IR (Inspection Report) system, DC System, Completion Analysis etc.,
