Virgilia Racho

*Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
*Work with customers to determine their needs and then recommend the right product to solve the customer’s problem
*Assist in ensuring that the product presentation area is clean and organized
*Develop and cultivate strong buying relationships with customers
*Use company literature and available training resources to stay up to date on product features

• Exhibit through knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
• Ensure of maintenance of proper cleanliness in all areas of back and front of house.
• Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
• Manage accounts payable, accounts receivables and payroll.
• Regularly updated computer systems with new pricing and daily food specials.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involves parties.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipments and supplies.

Taking responsibility and coordinating the entire operation of the Restaurant.
Preparing reports at the end of the shift/week including staff control, food control and sales.
Managing staff and providing them with feedback.
Responding to a customer complain.
Checking stock levels and ordering supplies.
Preparing cash drawers and providing petty cash as required.
Daily sales report to cashier.
Follows inventory stocking and recording guidelines.
Monthly and weekly inventory report.
Direct ordering items to the suppliers.
Scheduling of the staff assignment or rotation.
Monthly payroll report.
Receiving delivery orders from suppliers and warehouse.
Entering and encoding all delivery invoices into system.
Helping in any area of the Restaurant when circumstances dictate.

Take customers orders
Clean, unwrap, slice and trim foodstuffs by means of manual and electric appliances.
Prepare food and beverages.
Ensure tables are correctly set, side stations are tidy and side works are appropriately completed.
Reset tables with flatware and napkins.
Handle guests complaints and notify manager on duty immediately.
Maintain sanitation of the restaurant including floors, tables, ledges, and counters.
Maintain awareness with menu and special items.

Responsible for providing courteous and efficient food and beverage services to the guests.
To present menu, take order, suggest, and recommend appropriately.
To attend and respond to guests needs promptly and professionally.
To present bills to diners. Collect payment and give to the cashier return change or credit cards for diners.
To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture and fittings, laying of tables and up-keeping of restroom etc.