Customer Support Engineer and Administration Assistant
Nelco Network Products
Total years of experience :11 years, 0 Months
• Organising and scheduling appointment
• Answering phone call
• Supervising staffs
• Maintaining office requirement
• Technical solution provider to Franchisee Field team for rectification on VSAT systems. Installation and troubleshooting support to team for aligning towards Asia-sat 5 Ku1 and Ku2 Band, SES 9 Satellite, GSAT 14 and GSAT 18 on EXC Band.
• Handled clients SBI (State Bank of India), Federal Bank, Hitachi Payments, Writers, BTI Payments, CEDGE, TCPSL, Catholic Syrian Bank, FSS, CMS, BPCL, IOCL & HPCL.
• Responsible for Client Management and improving relationship with the company.
• Achieving better benchmark levels for uninterrupted signal flow in-coordination with the Central Hub Team.
• Tracking and maintaining data for call log and reviewing reports for improving performance of the team.
• Result oriented outputs with stress handling capability.
• Inventory management and Monthly Billing approvals of Franchisee Team.
• Raising Bills on O2C (Order to Cash) portal
Operation management for South zones Kerala and Tamil Nadu,
Provided Technical support for the Field Engineers
for Project deployment.
Conducted trainings and recruitments for improving
the field team.
Maintaining Office and staffs
Handling campus recruitments, training
Customer meets for development of the firm and
attaining new projects.
Inventory management and monthly billing
management.
Attending Meeting with the clients.
Pan India Engineer handling for technical solutions
in coordination with the research team.
Timely involvement to give support for
troubleshooting on medical devices such as ECS
2000 Sodium Pottasium Analyser, Fibran 20+
Coagulation Analyser, EXD Fully Automated
Electrolyte Analyser in coordination with Service
Team.
Regular coordination with stores team to deliver the
spares inventory to pan India support team.
Provided Technical support for the Field Engineers
for Project deployment.
Conducted trainings and recruitments for improving
the field team.
Customer meets for development of the firm and
attaining new projects.
Inventory management and monthly billing
management.
Improving manpower for support activities
Achieved new project from TTSL and did all the office setup requirements with manpower and initiated the project.
Became the piller for establishment of CCTNS project for Tamil Nadu Police which was the project from Dimension Data
* Trainee Engineer - Handled BTS end
* Handson experience on swapping of ODU from Ericsson to Huawei
* Microwave antenna allignment
* Site survey analysis
* Road test for signal analysis and mapping
Electronics and communication engineer passed out with first class