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Prajish Madhavan, Sr Information Technology Engineer

Prajish Madhavan

Sr Information Technology Engineer·Trojan General Contracting - Offshore Project

United Arab Emirates

Master's degree, Computer Science

Work experience

Total years of experience: 22 years, 8 months

Sr Information Technology Engineer

May 2024 - Present

Trojan General Contracting - Offshore Project

Abu Dhabi, United Arab Emirates

May 2024 - Present

• Provided technical support to staf members, resolving issues eficiently and efectively.
• Contributed to the development of long-term technology roadmaps aligned with business objectives.
• Reduced downtime through proactive network maintenance and prompt troubleshooting.
• Optimized IT infrastructure, streamlining operations for increased productivity.
• Managed complex IT projects, ensuring timely completion within budget constraints.
• Ofered troubleshooting via voice and text chat, maintaining resolution rates of 99%.
Company industry:
Construction & Building

Senior Information Technology Oficer

August 2008 - May 2024

Reem Readymix LLC

Abu Dhabi, United Arab Emirates

August 2008 - May 2024

• Ensured smooth operation of critical systems by performing routine backups and disaster recovery planning.
• Enhanced network security with installation of firewalls and monitoring systems, reducing potential threats.
• Collaborated with cross-functional teams to develop technology strategies aligning with overall business objectives.
• Improved system eficiency by implementing new software and conducting regular maintenance.
• Managed approximately 25 incoming calls, emails and support tickets per day from customers.
Company industry:
Industrial Production

IT Support Officer

October 2003 - September 2008

CEMEX

Dubai, United Arab Emirates

October 2003 - September 2008

• Functioned as Local Coordinator interacting with NEORIS & CommandAlkon Technicians for GINCO & Command Batch implementation project
• Managed helpdesk operations for a MNC Ranking No.1 in world in Ready-mix Concrete (RMC) supply and No.3 in Cement Production business with plants in
• CCNA & MCP
• ITSM training
• Internal Auditor Certified
• Power BI
• Power Shell
• BASH
more than 50 countries
April 2003 - October 2003
Company industry:
Manufacturing

Programmer

December 2007 - July 2008

Comptech THRISSUR

Thrissur, India

December 2007 - July 2008

• Worked on multiple projects simultaneously, coordinating with project managers to align development and testing timelines
Company industry:
Financial Services

Education

Madurai Kamaraj University

March 2001

March 2001

Master's degree, Computer Science

India

View attachment

MADURAI

January 2001

January 2001

Master's degree, Master of Computer Application,

India

Skills

IT Infrastructure
Expert
IT Infrastructure
Expert
Data Center
Expert
Data Center
Expert
Network Management
Expert
Network Management
Expert
Server Management
Expert
Server Management
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Storage Management
Expert
Storage Management
Expert
Project Management
Expert
Project Management
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
Switches
Intermediate
Switches
Intermediate
Firewall
Intermediate
Firewall
Intermediate
DISASTER RECOVERY
Expert
DISASTER RECOVERY
Expert
NETWORK SECURITY
Intermediate
NETWORK SECURITY
Intermediate
PLANNING
Expert
PLANNING
Expert
TECHNOLOGY STRATEGIES
Expert
TECHNOLOGY STRATEGIES
Expert
OPERATIONS
Expert
OPERATIONS
Expert
BASH (SCRIPTING LANGUAGE)
Expert
BASH (SCRIPTING LANGUAGE)
Expert
POWER BI
Expert
POWER BI
Expert
INFRASTRUCTURE
Intermediate
INFRASTRUCTURE
Intermediate
Business Support
Expert
Business Support
Expert
Backup and DR
Expert
Backup and DR
Expert
Windows Power Shell
Beginner
Windows Power Shell
Beginner
Datacenter Management
Expert
Datacenter Management
Expert
Power Bi
Intermediate
Power Bi
Intermediate
Storage Management
Intermediate
Storage Management
Intermediate
SQL
Intermediate
SQL
Intermediate
ERP - Oracle, JDE
Intermediate
ERP - Oracle, JDE
Intermediate
Office 365
Expert
Office 365
Expert
Service Desk
Expert
Service Desk
Expert
Backup Solutions
Expert
Backup Solutions
Expert
VMware ESX
Expert
VMware ESX
Expert
Windows Support
Expert
Windows Support
Expert
Project Management
Expert
Project Management
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Malayalam
Expert
Hindi
Expert

Training and Certifications

Certifications
IMS Internal Auditor
Jun 2017
Show credentials
Prince2 Practitioner
Mar 2013
Show credentials
ITIL Ver 3 Foundation
May 2015
Show credentials
Training
ITSM
CEMEX
May 2007
MCP
.
Jan 2007
CCNA
.
Jun 2010