Total Years of Experience: 9 Years, 8 Months
February 2015
To June 2017
Designer
Location :
India
July 2013
To February 2015
Associate
at Reliance Communications Ltd
Location :
India
www.rcom.co.in
•Moving Customers from HPOV monitoring tool to SMARTS for which creating a new domain, creating different console in a domain and adding customers into console as per revenue and SLA defined.
•Make and Update Customer Inventory in BMC REMEDY.
•Utilize network management software (SMARTS) to proactively isolate problems in real-time.
•Ticket Creation via SMARTS, REMEDY & CLARITY Application.
•Troubleshooting the routing and configuration problems of Managed Customers.
•Working on Routing Protocols OSPF, BGP, EIGRP, RIP & Knowledge of MPLS.
•Detecting, logging, categorizing and prioritizing incidents and providing initial incident support.
•Managing network asset inventory through the useful lifecycle of each asset.
•Moving Customers from HPOV monitoring tool to SMARTS for which creating a new domain, creating different console in a domain and adding customers into console as per revenue and SLA defined.
•Make and Update Customer Inventory in BMC REMEDY.
•Utilize network management software (SMARTS) to proactively isolate problems in real-time.
•Ticket Creation via SMARTS, REMEDY & CLARITY Application.
•Troubleshooting the routing and configuration problems of Managed Customers.
•Working on Routing Protocols OSPF, BGP, EIGRP, RIP & Knowledge of MPLS.
•Detecting, logging, categorizing and prioritizing incidents and providing initial incident support.
•Managing network asset inventory through the useful lifecycle of each asset.
August 2012
To June 2013
trainee Engineer
Location :
India
Vedang Cellular Services www.vedangcellular.com
•Started with Vedang as a
•Started with Vedang as a
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