System Support Associate
CompuCom CSI systems India Pvt LTD
Total years of experience :5 years, 6 Months
•Managing Windows Server (2003, 2008/R2 and 2012/R2) infrastructure with physical & virtual environment of approx. +2000 nodes.
•Configuration, support and maintain Active Directory, DNS, DHCP, DFS, FTP, Exchange server, IIS, WDS, WSUS.
•Back up and restoring Active Directory database from system state backup.
•Managing user accounts, groups & organizational units.
•Creating shared folders, assigning share rights and security rights & DFS management.
•Configuration of sites and managing replication.
•Migrations - AD migrations (2008 to 2012), ADMT, File Server migrations, Server upgrades
•Enforcing group policy as per business requirements.
•Adding, modifying DNS entries and DHCP scope & reservations.
•Administration of Microsoft Exchange Server 2013/2010 (Office 365).
•Creating and modifying user mailbox, shared mailbox.
•Creating distribution list, merging mailboxes, DAG.
•Deploying Exchange Sever roles (CAS, HUB and Mailbox).
•Knowledge on Office 365
•Deploying client machines through Windows Deployment Service (WDS).
•Patching & deploying applications using SCCM tool.
•Managing print server and related issues.
•Monitoring and troubleshooting alerts related to disk space, CPU and memory using SCOM.
•Configuration and administration of Symantec Endpoint Protection (SEP) security antivirus.
•Managing vSphere 5.1/5.5/6 virtualized environment.
•ESXi host server build and administration.
•Building and decommissioning of servers.
•Creating templates and clones & deployment of VMs using the templates as per the client requirement.
•Datastore configuration and snapshot management.
•Configuring High Availability (HA), Distributed Resource Scheduler (DRS) and Fault Tolerance (FT).
•Migrating of VMs using VMotion and Storage VMotion.
•Creating and managing resource pools and adding the VM's into resource pools.
•P2V and V2V conversions using VMware Standalone Converter.
•Managing tasks, events and alarms.
•Patching and upgrading ESXi host using VMware Update Manager.
•Adding disk, CPU, Memory and other H/D resources to VMs as per the requirements.
•Troubleshooting issues related to ESXi hosts.
•VMware Tools installation and hardware upgrades.
•Configuring virtual network in ESXi server by creating standard switches.
•Configuring & scheduling backup jobs/policies using Symantec NetBackup, Knowledge on Veeam Backup.
•Hands on experience on Netapp storage systems.
•Rack mounting and cabling of physical servers, experience with x86 / x64 Intel, HP, IBM & Dell hardware like rack-mounted servers, blade enclosures, tower servers, desktop, laptop and other peripherals, troubleshooting hardware issues.
•Coordinating with vendor like HP, Microsoft, Dell, IBM for higher level troubleshooting.
•Raising, handling and resolving issues as per ITIL process (Changes, Incidents, Task) through BMC remedy ticketing tool.
•Managing, configuring, monitoring and troubleshooting a network of approx. 500+ nodes on Windows platform with various customized applications.
•Implementing, managing and maintaining Microsoft Windows 2003/ 2008 network infrastructure including Active Directory, DNS, DHCP, Group policy and FTP.
•Supported for the implementation of the network infrastructure of other companies (LTI, MPCP and 100%Design)
•Monitoring and managing the LAN infrastructure of 3 regional offices of the company.
•Creating domain users, OU’s in domain controller and adding computers to the domain.
•Assigning files and folders sharing and security permissions for users.
•Managing Kaspersky Antivirus server using Kaspersky Security Center.
•Installation and configuration of VMware ESX and ESXi servers within vSphere 4 and 5 environments, Deploying VMs, Cloning & Template.
•Installation and configuration of Cisco routers 2501 and 2811.
•Creation of VLANs and Inter-VLAN configuration on Cisco 1900, 2950 catalyst switches.
•Backup and restoration of servers using Symantec, Acronim backup tools.
•Configuration and troubleshooting of Microsoft Outlook and Outlook-Express.
•Configuring and maintaining & troubleshooting network devices like printers, scanners.
•Installation and configuration of desktops, laptops and tablets, wireless routers.
•Co-ordinate with vendors for support.
•Managing, configuring, monitoring and troubleshooting a network of approx. 400+ nodes on Windows and Linux with many customized applications.
•Hardware and software installation, configuration and maintenance of computers and peripherals.
•Installing and configuring AD and user accounts management.
•Configuring and managing DNS and DHCP servers.
•Monitoring and managing the LAN infrastructure.
•Recovering data backup through Hiren’s software disk.
•Installation of various operating systems like Microsoft Windows Server 2003, 2008/R2, Windows XP, Windows 7, Vista, Suse Linux, Rhel 3, 4 and 5, and Ubuntu 10.04, 10.10.11.04 .
•Creating disk images and restoring them on the system.
•File server management.
•Configuring and maintaining network printers.
•Troubleshooting desktop issues.
•Co-ordination with the Remote Helpdesk/Team (Specialist team, Server, Network & Telecom)
Total Marks - 8300 Marks obtained - 5362