SUPPORT TECHNICIAN
TECHNO Q
Total years of experience :8 years, 1 Months
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Configured hardware, devices and software to set up work stations for employees.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Updated documentation and produced reports.
• Monitored systems in operation and input commands to troubleshoot areas.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Maintained and update reports
• Worked with outside vendors for fiber installations and service.
• Monitored network hardware operations to evaluate proper configuration.
• Diagnosed and executed resolution for network and server issues.
• Troubleshot electrical equipment problems such as electro-valves and sensors.
• Retested electrical products and systems to determine effect of modifications.
• Worked flexible hours; night, weekend, and holiday shifts.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Performed maintenance duties and safely handled chemicals and solutions.
• Applied knowledge of standard equipment and manufacturer repair guidelines.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Maintained accurate records of communications, remedial actions and installation activities.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
• Interpreted blueprints, equipment specifications, schematic drawings and technical instructions regarding security systems and equipment.
• Corrected common malfunctions to restore conformance of equipment.
• Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment.
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