Administrative Associate
Indian Institute of Management
Total des années d'expérience :6 years, 7 Mois
Orchestrated exam logistics for 1, 000+ students, including scheduling, room allocation, invigilator coordination, managing materials (secure printing of question papers, purchasing resources, and uploading sanitized versions online), administering (instructions, answer sheet collection, issue reporting), and maintaining comprehensive exam records
Answered and managed incoming and outgoing calls and emails while recording accurate messages.
Managed high-volume student admissions (over 1, 000) from scheduling interviews (including creating online links during COVID pandemic) and managing interviews and other HR tasks, to registration. This included ensuring smooth faculty liaison, paperwork accuracy (collecting and verifying certificates and fee receipts), and a positive onboarding experience
Played a key role in planning and executing the institute's orientation and convocation events, including coordinating student logistics (registration, seating, line management), managing certificate distribution for graduates, contributing to the event program and schedule, and supporting stage management and logistics during the ceremonies
Led the evaluation of online examination software vendors, considering security, question-type capabilities, and integration with existing systems.
Developed a vendor evaluation matrix and presented findings to the decision-making committee. Served as the point of contact between vendors and the institute during the evaluation process, facilitating communication and ensuring all inquiries were addressed promptly. This resulted in securing the most suitable software for the institute's needs.
Prepare reports, presentations, and documents (proficient in office software).
Anticipate needs and proactively solve problems.
Build strong relationships and foster a positive teamwork environment.
Boosted workshop productivity: Set ambitious targets, analyzed data to optimize workflow, generated insightful reports for data-driven decisions. Supervised and delegated tasks to employees to meet key productivity targets.
Managing the entire warranty claim lifecycle, including reviewing repair orders for coverage, communicating with customers, gathering documentation, submitting claims for approval, following up on their status, and appealing denied claims if necessary.
Ensuring smooth warranty claim processing by collaborating with technicians on repair details, tracking warranty parts with the parts department, maintaining meticulous claim records, and staying current on manufacturer warranty policies.
Exceptional customer service: Communicated effectively, resolved concerns promptly, achieved high satisfaction. Increased customer loyalty by working to resolve any customer issues and maintaining positive interactions.
Strong financial management: Processed bills meticulously, maintained detailed files, ensured accurate records, meticulous control of finances.
Fast-tracked insurance claims for 2018 flood-damaged vehicles, achieving record processing times and earning a management award for exceptional customer service and efficiency
currently doing thiso online course