IT Administrator
Al Ahlia Contracting Company CO SPC
Total years of experience :14 years, 2 Months
Ensuring security and efficiency of IT Infrastructure, Mange network server, and technology tools
Manage Domain environment for two sites connected using microwaves through remote support
Administers servers, laptop, desktop, printers, Office mobile phones, Pabx, security updates, windows updates.
Manage shared folder and devices through permission
User administration (setup and maintaining account)
Exchange Server Administration, Exchange Mail Clients creation, configuration, backup &Troubleshooting (MS Outlook, Thunderbird, Android, Windows & IOS Phones)
Amazon cloud exchange mail, Office 365 Administration
Install And Configure wireless networking equipment, network software, network printers, and troubleshooting
Install And Configure new h/w or s/w or components
Ensuring integration with existing network systems
Create or revise user instructions, procedures or manuals, update and create documentation for the network, users and all related to IT.
Data Backup of all users,
Internet & LAN configuration, troubleshooting
Software troubleshooting update and patch installation
ERP Application & database administration
Antivirus Administration (Trend Micro )
Inventory management, Data management
Data Cards configuration and troubleshooting.
Research, track and restore accounting and documentation problems and discrepancies
Provides onsite support to clients on hardware and software
Monitor and solve issues of clients through phone call or onsite support.
CRM software is used to check any issue is logged by the clients.
Taking a report from each client’s weekly to submit daily activities.
Monitor functioning of equipment of clients and make necessary modifications to ensure system operates in conformance with specifications.
Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
Analyze and report computer network security breaches or attempted breaches
Clients Handled
• Indian Overseas Bank, Trivandrum (R.O), Kerala, India (Hardware & Software Support)
Provides support to users through call or on site
Visit all branches weekly and take the report
Test and verify hardware, software and support peripherals of the clients to ensure that they meet specifications and requirements, analyzing and recording test data.
Provide training and support to users
• Central Bank of India Trivandrum (R.O), Kerala, India (Hardware & Software Support)
Provides support to users through call or on site
Visit all branches and take the report
Test and verify hardware, software and support peripherals of the clients to ensure that they meet specifications and requirements, analyzing and recording test data.
Provide training and support to users
• Indian Rare Earths Ltd, Chavara, Kerala, India (IT Desktop/ Server Support)
Provides support to users through call or on site
Provides Software & Hardware Support
Test and verify hardware, software and support peripherals of the clients to ensure that they meet specifications and requirements, analyzing and recording test data.
Provide training and support to users
• Hewlett Packard (Desktop Warranty Support)
Provides warranty support to HP Desktop customers
• Western India Cashews Pvt Ltd, Kerala India (IT Desktop/ Server Support)
Provides support to users through call or on site
Provides Software & Hardware Support
Test and verify hardware, software and support peripherals of the clients to ensure that they meet specifications and requirements, analyzing and recording test data.
Provide training and support to users
Assembling of computer, installation of operating systems and other software.
Troubleshooting of hardware, operating systems, and network.
Installation, maintenance or other computer peripherals such as printers, modems and other it equipment’s
Installation, maintenance, and troubleshooting of various windows and Linux operating systems
Configuring & Troubleshooting of MS Outlook
Looking after and maintenance of IT Hardware
Installing and configuring network operating systems, hardware devices and drivers.
Installation of all kind of software for support of user
Connecting & Configuring PCs for use on LAN
Used to rectify the HW/ SW /LAN issues for end users.
Maintenance of local area network.
Pursuing EMBA in IT & Operations Management
Computer Applications (2013-2016)
Diploma in computer science and engineering (2006-2009) *