program manager
knowledge planet
Total des années d'expérience :6 years, 3 Mois
ROLES AND RESPONSIBLITIES
•Analyzing client's problems and providing instant and long-lasting solutions on Gartner.com website
•Prioritized and escalated problems to Tier 2 level and followed up with solutions
•Provide through support and problem resolution for customers.
•Maintain composure and patience in face of difficult customer situations.
•Manage base level IT support to clients.
•Resolved customer complaints and concerns with strong verbal and negotiation skill.
•Analyzing client's problems and providing instant and long-lasting solutions on Gartner.com website
It is basically a website created for SC/ST. Its advantages are reduced paper work, registered users will receive notifications on current updates. It is very helpful for SC/ST people to get their grants and scheme.
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