Server Administrator
aforeserve.com Ltd
Total years of experience :4 years, 8 Months
Windows and Linux Server Administration and maintenance. Change Management: Prepare the Implementation and fallback plan for the changes. Ensure that the changes are tested before actual implementation. Assist Implementation team for the successful implementation of planned changes. Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis. Prepare Service Improvement Plans to the Delivery. Incident Management: Resolve single- and cross technology incidents independently also work with team members to resolve unusually complex or cross technology incidents. Quality: Ensure quality in every service deliverable.
Worked in HCL as Team Leader, responsible for leading a team of 24 people for handling the technical operations and had the responsibility of account management for various Government and Corporate Customers.
Managed IT operations of a location under south India region including banking and corporate Clients.