Mohamed Salah, CRM Consultant

Mohamed Salah

CRM Consultant

Dxc.technology

Location
Egypt - Cairo
Education
Bachelor's degree, Foreign Trade
Experience
13 years, 4 Months

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Work Experience

Total years of experience :13 years, 4 Months

CRM Consultant at Dxc.technology
  • Egypt - Cairo
  • My current job since May 2019

- CRM Consultant provide consulting, training, installation, Developing and support for clients using Microsoft Dynamics CRM.
- Designed and developed Plugs-ins, web resources and Custom workflow using C#, ASP.NET, JScript.
- Manage the delivery of CRM configuration, custom assembly development, integration code and data migration scripts of the Microsoft Dynamics CRM-based project.
- Designed and implemented Microsoft CRM Architecture.
- Analyzed and identified solutions for Microsoft CRM.
- Maintaining & administrate the CRM system once they are up and running.
- Contribute to the company architectural best practices and CRM customization standards to be utilized on Dynamics CRM-based projects.
- Install applications and configure environments for use in development, testing and production.
- Provide end-user and system administrator training in on-site and remote formats.
- Clarified needs and delivered significant product changes and new versions.
- Defined system landscapes and identified gaps to be able to deliver a desired CRM solution.
- Write project documentation based on provided specifications.

CRM Consultant at Alnafith
  • June 2018 to June 2019

CRM Consultant provide consulting, training, installation, Developing and support for clients using Microsoft
Dynamics CRM.
➢ Develop Power BI dashboard based on Microsoft Dynamics CRM Web API.
➢ Designed and developed Plugs-ins, web resources and Custom workflow using C#, ASP.NET, JScript.
➢ Manage the delivery of CRM configuration, custom assembly development, integration code and data migration
scripts of the Microsoft Dynamics CRM-based project.
➢ Designed and implemented Microsoft CRM Architecture.
➢ Analyzed and identified solutions for Microsoft CRM.
➢ Maintaining & administrate the CRM system once they are up and running.
➢ Contribute to the company architectural best practices and CRM customization standards to be utilized on
Dynamics CRM-based projects.
➢ Install applications and configure environments for use in development, testing and production.
➢ Provide end-user and system administrator training in on-site and remote formats.
➢ Clarified needs and delivered significant product changes and new versions.
➢ Defined system landscapes and identified gaps to be able to deliver a desired CRM solution.
➢ Write project documentation based on provided specifications.
Projects
Industry Project
Name(Client)
Country Brief Implementation
Type
Capacity
IT Al Nafitha CRM KSA Dynamics CRM 365 implementation
for Sales, Service, Project
Management, Voice of customer,
Portal and integration with Microsoft
CSP Platform (Custom Module)
Using:-
- Custom Workflow
Dynamics 365 Up to 200
users
- Custom Plugin & Actions
- Jscript Web resources
- Microsoft Dynamics Portal.
- CRM OOB Functions
- Reporting SSRS

CRM Consultant at BDO Esnad
  • Egypt - Cairo
  • January 2011 to June 2018

- CRM Consultant provide consulting, training, installation, Developing and support for clients using Microsoft Dynamics CRM.
- Designed and developed Plugs-ins, web resources and Custom workflow using C#, ASP.NET, JScript.
- Manage the delivery of CRM configuration, custom assembly development, integration code and data migration scripts of the Microsoft Dynamics CRM-based project.
- Designed and implemented Microsoft CRM Architecture.
- Analyzed and identified solutions for Microsoft CRM.
- Maintaining & administrate the CRM system once they are up and running.
- Contribute to the company architectural best practices and CRM customization standards to be utilized on Dynamics CRM-based projects.
- Install applications and configure environments for use in development, testing and production.
- Provide end-user and system administrator training in on-site and remote formats.
- Clarified needs and delivered significant product changes and new versions.
- Defined system landscapes and identified gaps to be able to deliver a desired CRM solution.
- Write project documentation based on provided specifications.

CRM Consultant at OMS
  • United Arab Emirates
  • June 2016 to June 2017

(Offshore Project)
➢ CRM Consultant provide consulting, training, installation, Developing and support for clients using Microsoft
Dynamics CRM.
➢ Designed and developed Plugs-ins, web resources and Custom workflow using C#, ASP.NET, JScript.
➢ Manage the delivery of CRM configuration, custom assembly development, integration code and data migration
scripts of the Microsoft Dynamics CRM-based project.
➢ Designed and implemented Microsoft CRM Architecture.
➢ Analyzed and identified solutions for Microsoft CRM.
➢ Maintaining & administrate the CRM system once they are up and running.
➢ Contribute to the company architectural best practices and CRM customization standards to be utilized on
Dynamics CRM-based projects.
➢ Install applications and configure environments for use in development, testing and production.
➢ Provide end-user and system administrator training in on-site and remote formats.
➢ Clarified needs and delivered significant product changes and new versions.
➢ Defined system landscapes and identified gaps to be able to deliver a desired CRM solution.
➢ Write project documentation based on provided specifications.
Projects
Industry Project Name
(Client)
Country Brief Implementation
Type
Capacity
Abu Dhabi

Education

Bachelor's degree, Foreign Trade
  • at Helwan University
  • May 2007

Specialties & Skills

Microsoft Dynamics
ASP.NET
Crystal Reports
MS Dynamics 365 (Customization & Configuration , Deployment , Sales & Sales app , Customer Service
Crystal Reports
MS Dynamics CRM Dynamic 2015/2013/2011 (Customization & Configuration-Deployment, Extended)
C# .NET
Power BI
Java Script
MS SQL Server (Reporting, Backup & restore Jobs-Replication, High Availability-Audit- monitoring P
C#, OOP,ASP.NET MVC Core

Languages

Arabic
Expert
English
Expert

Training and Certifications

Effective Time Management (Training)
Training Institute:
RITI
ITIL V3.0 Foundation (Training)
Training Institute:
Strategy Consult
Celemi Tango (Training)
Training Institute:
Expert Trainer
Microsoft Certified Professional (Certificate)
Microsoft Dynamics Customization and Configuration in CRM 2011 (Certificate)
Microsoft Dynamics CRM 2013 Applications (Certificate)
Microsoft Dynamics CRM 2013 Deployment (Certificate)
Microsoft Dynamics Customization and Configuration in CRM 2013 (Certificate)
MS: MB-200 Microsoft Power Platform + Dynamics 365 Core (Certificate)
Date Attended:
June 2020