Learning & Performance Advisor
Bank Nizwa
مجموع سنوات الخبرة :20 years, 11 أشهر
• Leading and responsible for overseeing the development of Bank Nizwa’s human capital development.
• Providing HR expertise in people strategies, talent planning, performance management, compensation, investigations, employee relations issues resolution, and management and administration of all HR policies.
• Developed a comprehensive learning and development strategy to support the Bank's growth plans.
• Collaborating with a wide range of stakeholders to create and implement learning initiatives, performance management strategies and systems, and leadership development initiatives.
• Worked with the management team to develop talent management succession planning metrics that drive optimal talent pipeline performance.
• Overseeing the day-to-day operations of the consultancy, with a focus on operations strategies, business promotion, lead generation, client management and retention, and business initiative management.
• Providing advisory services to the clients on HR Technology and Transformation initiatives.
• Consult with leaders and employees on complex performance management issues.
• Integrated technology and business operations to identify targeted solutions to customer issues.
• Renegotiated outsourcing contracts to save considerable costs.
Leading the Total Rewards function for Renaissance Services globally ensuring that the reward offerings are consistent and strategically aligned. Responsible for HR process automation in alignment with HR digitization strategy and delivering a highly effective, efficient and integrated HR Delivery model for Renaissance Services.
• Directed, with hands on involvement, several process standardization initiatives including the successful design and introduction of strategically placed consistent incentive plans, the integration of performance management with compensation decisions.
• Successfully developed and implemented job grade and pay management structure that is the foundation of Renaissance Total Rewards philosophy.
• Managed all administrative aspects associated with Executive Compensation including: preparation of market competitive offer packages for senior level new hires; reviewed and consolidated annual merit, incentive and stock recommendations; provided annual market pricing analysis for key senior level roles to ensure market competitiveness.
• Responsible for developing and driving a scalable benefits strategy to ensure Renaissance is market competitive and attracts and retains the best talent.
• Responsible for refining the total rewards programs and policies, ensuring alignment and embodiment of cultural values, leadership principles and company strategy.
• Accountable for budget, program and policy recommendations and short/medium to longer-term planning.
• Managing partnerships with third-party benefits brokers, medical providers, consultants, and advisors to regularly review offerings, plan designs, eligibility requirements, and participation.
• Coordinating and leading the total rewards committee and meetings
Recruited to build and launch the corporate strategic HR Transformation programs for sustained organization growth. Managed an annual payroll budget of Omani Rial 35 million and a departmental budget of OMR 700K. Provided strategic support and coaching to the executive management on employee, regulatory, and business issues.
Recommending new /revised strategies, policies and procedures, Authority matrix to effect continual improvements in productivity and development of HR
• Refined salary scales for all levels of employees with added benefits and implemented revised grading structure
• Heading HR Transformation, HR Business Intelligence and Analytics
• Developed HR Transformation programs and HR Delivery Model
• Responsible for Employee Engagement and Relations
• Partnering with executive management to grow the business through innovative HR management.
• Leading and managing the annual manpower budgeting process. Custodian of the approved manpower budgets and subsequent post budget manpower amendments
• Developed and implemented staffing programs, including social media recruitment, recruitment campaigns and campus recruitments
• Recruited “difficult to fill’ positions in an extremely competitive recruiting environment and 81% reduction in average age of vacancy leading to improvement in prompt and proactive recruitment (85 days to 16 days) - 70% improvement in lead time (TAT) for vacancy closures (65 days to 19 days)
• Reduced manpower cost by 2 Million OMR in 2013-2014 and continuing the same in 2015
• Conducting research, analysis and benchmarking and present recommendations to Executive Management and to the Board of Directors.
• Introduced Balanced Scorecard based performance management process
• Playing a vital role in conjunction with the Chief HR Officer in succession planning to identify and develop internal talent.
• Responsible for end to end HR Strategic Program management with a track record of successful delivery in terms of time, cost, quality and benefits
• Headed the Compensation and Benefits function for MENA region; designed, implemented and managed salary classification and compensation programs for MENA & Asia region
• Responsible for Compensation Survey and Employee Satisfaction Survey
• Introduced new incentive schemes, assessment procedures, and recruitment policies
• Spearheaded the HRMS implementation for MENA and Asia region in the capacity of HR Project Head
• Headed the Annual Manpower Planning and Budgeting exercise for MENA region
• Led the implementation of sustainable planning and reporting dashboard to record manpower planning, attrition and turnover statistics.
• Streamlined processes including centralizing key HR functions for different sites, automating metrics and reporting which resulted in substantial cost savings
• Implemented new initiatives and led process and people change, balancing strategic and tactical approaches
• Designed and presented management-training programs ranging from first-line supervisors to senior-management teams
• Managed compensation & benefits, performance management and recreation programs
• Initiated and managed the execution of an industry-specific salary survey, resulting in the development and implementation of competitive salary ranges for positions companywide.
• Reduced healthcare costs by 5% through skillful negotiation and creative cost-sharing strategies.
• Managed manpower and compensation & benefits budget
• Established HR Dashboard and Authority matrix
• Developed and implemented grading structure and performance linked bonus structure
• Introduced HR Help Desk for offering superior support to the business users
• Handled sourcing and recruitment; developed SLA’s and TAT for recruitment activities
• Developed innovative staffing plan that reduced turnaround time by 25% (from time-to-post and time-to-fill)
• Conducted exit interviews and took corrective actions based on the feedback received
• Headed the implementation of Oracle HRMS from inception to closure
• Successfully re-engineered all business process and automated the process through HRMS
• Managed the recruitment and sourcing for the group
• Responsible for staffing and manpower budgeting for the group
• Implemented Video Induction program for the group
• Maintained the work structure by updating job requirements and job descriptions for all positions
• Developed HR Help Desk to identify and solve grievances & issues
• Maintained management guidelines by preparing, updating and recommending human resource policies and procedures
• Handled payroll ensuring compliance of labour laws; reported the HR-related financial data to the management and board
• Worked on implementation of Oracle HRMS in the capacity of HR Business Lead, successfully completing the roll out in 6 months’ time
• Managed employee benefits programs and general administrative activities
• Performed HR generalist affairs- recruitment, training and development, people and performance management, social welfare and updating and maintaining HR records
• Coordinated, negotiated and liaised with employment and advertising agents on service fee, recruitment advertisement and interview schedules
• Attended to employees’ grievances and complaints redressal
• Assisted in preparation of annual headcount report and manpower planning and updating the organization chart
• Reviewed and maintained all HR related documents
• Handled monthly payroll, resignations and exit interviews
• Supported the administration of employees benefits programs and also managed front desk
• General office administration and logistics management
Master of Business Administration - Specialized in Human Resource Management (MBA) ; SRM School of Management Studies, Chennai
Post Graduate Diploma in Telecom Technology: Sikkim Manipal University
Post Graduate Diploma in Information Technology: Sikkim Manipal University
Bachelor of Science (BSc. Physics) ; Kannur University