Associate Consultant - Implementation Lead
Hcl Technologies
Total years of experience :1 years, 1 Months
Key Result Areas: Lead & manage the implementation projects of Splunk ES as well as Splunk enterprise deployment at the global level. Cybersecurity Fusion Center -MSSP Engineering Single handedly implemented & upgraded Splunk to latest release in multisite environments, ex.30+ components, 60+ apps and deployed 2000+ UF agents. Designed and implemented Splunk architectures tailored to meet clients' requirements, including distributed deployments, index clustering, and search head clustering. Working with customers to prepare the implementation strategy of Splunk components. Conducted training sessions and workshops to educate end-users and administrators on Splunk capabilities, usage, and best practices. Managed Splunk infrastructure, including installation, configuration, and ongoing maintenance of Splunk Enterprise and Splunk Cloud environments. Developed and implemented best practices for Splunk deployment, configuration, and usage to maximize the value of Splunk solutions. Working with the MSSP customers environment and provide value add services and service improvements on regular basis. Worked on multiple upgrades from one version to another version as per their requirements. Worked on revamping of Splunk ES from V4 to latest V7. Provided technical services to projects, user requests and data queries. Built custom apps to ingest the logs to Splunk from diferent applications and platforms. Built customs apps for pulling the logs through API from the cloud platforms & Applications through
REST. Resolved configuration-based issues in coordination with infrastructure support teams. Created and configured management reports and dashboards. Developed, evaluated, and documented specific metrics for management purpose. Skilled in integrating and normalizing diverse data sources to provide comprehensive security monitoring and analysis. Strong knowledge of compliance standards and frameworks, including PCI DSS, HIPAA, and NIST, to ensure regulatory compliance. Trained Splunk security team members for complex search strings and ES modules. Analysed security-based events, risks and reporting instances. Collaborated with stakeholders to gather requirements, define project scope, and develop solutions to meet business objectives. Implemented security best practices to secure Splunk environments and data, including role-based access control and data encryption.
Key Result Areas: Leading a team of 200+ resources and delivering 24/7 DELL EMC Midrange Storage Technical Support working with Customer base of 90K customers across the global. Enterprise Support - DELL EMC Midrange Storages Handling the Monthly technical support volume of 8K cases across the globally per month. Working with DELL EMC stakeholders on delivering the technical support for the midrange storage level. Working with Accounts team on engaging the customer renewals and new implementation of the Storage devices. Resolving & managing escalations and monitoring utilization of existing resources and manpower Prioritising the Technical Support Engineers to manage the support Queues (Phone, Chat & Dial home Tickets) Review the daily progress through huddles and meetings along with the Geo managers. Preparing the weekly action and Metrics to the DELL stakeholders. Tracking all the channel metrics and forecast the plans to the team to proactive availability. Working with Partner Vendor manager for immediate resolution and support from DELL EMC on resolving the customer queries. Driving the Critical Incidents by implementing the major incident process and update the stakeholders and customer periodically till closures. Conduct Periodic backlog reviews and drive for the closures & prioritise the cases. Driving the SR audit and identify the TSE's misses and create the internal action plans to avoid the misses. Drive the process governance along with the Geo managers and maintain the process Uniqueness across the Geo support. Identify the Technical gaps and highlight the same on the Geo leadership meetings to get the proper KT transferred to L1 and L2 support team. Driving operational excellence in rendering services while adhering to the Standard Operating Procedures. Supporting and providing inputs to the baseline cost structure & performance metrics; suggesting action to decrease cost and improve eficiency. Developing weekly reports of team performance, conducting meetings, and providing the updates to stakeholders. Steering daily service delivery, continuous development, and improvement of provider services in accordance with targets / objectives included in service plans. Ensuring staf motivation by setting up the R&R Awards for the top performers within the team Drive the mandatory technical skills through facilitating internal training and EMC training team. Conceptualizing & implementing Client (DELL EMC) SOPs for accomplishment of business goals
Working with Wipro SLT on the facilities & hiring; designing & streamlining processes to ensure smooth functioning of the business operations.
Key Result Areas: Leading a team of 50 members and delivering IT Service support & Platform operations. working with cross-functional multi-region team from Germany, US and Singapore Project - GSD & Splunk Platform Operations GSD Support Working with Multi-domain Team to look for the automation opportunities in business process management. Administering critical customer operations within committed SLA in Incident/ PM/ SR/ Change Management (CAB) Supporting and providing inputs to the baseline cost structure & performance metrics; suggesting action to decrease cost and improve eficiency. Developing weekly reports of team performance, conducting meetings, and providing the updates to SLT Steering daily service delivery, continuous development, and improvement of provider services in accordance with targets / objectives included in-service plans. Directing Operation Control Tower Team, engaged in IT Service Management Process, End User Service, and Infrastructure Support Driving operational excellence in rendering services while adhering to the Standard Operating Procedures Addressing critical issues and escalations in relation to end user services. Working with SLT on the facilities & hiring; designing & streamlining processes to ensure smooth functioning of the business operations. Participated in the service transition from customer to Infosys. Driven Transition governance along with other stakeholders and provide updates to SLT. Platform Operations Installed, configured, and maintained Splunk Enterprise and Splunk Cloud environments to support business requirements. Managed Splunk forwarders, indexers, search heads, and deployment servers to ensure optimal performance and availability. Implemented Splunk best practices for data ingestion, indexing, and search optimization to maximize eficiency and scalability. Conducted performance analysis and tuning to optimize Splunk infrastructure and improve search performance. Developed and maintained documentation, including standard operating procedures (SOPs) and configuration guides, for Splunk environments. Collaborated with stakeholders to gather requirements, define project scope, and implement solutions to meet business needs. Provided technical support and troubleshooting for Splunk-related issues, including log parsing, data normalization, and search queries. Participated in security assessments, audits, and compliance activities to ensure adherence to regulatory requirements and industry standards. Worked on setting up the Monitoring environment at Bangalore at Infosys premises. Onboarded the 100k devices both on premises and cloud monitoring (Servers, Switches, Firewalls, load balancers and corporate DMZ zone devices) Conducting KT sessions on each Domain stakeholders about the functionalities and operations within Infosys. Created Site specific monitoring and governance flow diagrams for the administration purpose. Worked with Senior leadership in creating the SOPS and Policies around the Monitoring solutions. Conducted multiple sessions of training with all the business units in the IT infrastructure. Transitioned out the Infra responsibilities to the inhouse team to maintain the monitoring environment. Achivements Achieved PPM (internal Project Certifications) within 6 months of Project onboarding at Infosys. Achievement in leading the Lean Practitioner project and timely closure. Secured 6 out 7 in Engagement level Feedback from client. Received Multiple Client appreciations from SLT levels on driving the short-term projects.
Highlights: Headed a team of 15 members and rendered excellent support in tools- SNOW Service Now, EMC SMARTS, EMC NCM, Linux Server Administration & Splunk Activities Showcased customer handling skills by successfully managing Critical Customer Operations across Australia; managed 104 customers in terms of event management and deployment. Managed the entire gamut of functions entailing change management, requirement gathering, audits, deployment, migration, client support, Linux production environment and pre-production environment kernel patching. Worked as Linux Admin to ensure 99.9% uptime in Linux Prod and Preprod Servers Led Partition Management by LVM including adding a disc space to existing volume group and creating new LVMs from the existing volume group. Performed IP migrations in Linux Prod and Preprod Servers Managed Splunk infrastructure components, including indexers, search heads, forwarders, and deployment servers, to ensure optimal performance and availability. Implemented best practices for data ingestion, indexing, and search optimization to maximize eficiency and scalability. Conducted performance analysis and tuning to optimize Splunk infrastructure and improve search performance. Developed and maintained documentation, including standard operating procedures (SOPs) and configuration guides, for Splunk environments. Provided technical support and troubleshooting for Splunk-related issues, including log parsing, data normalization, and search queries. Collaborated with stakeholders to gather requirements, define project scope, and implement solutions to meet business needs. Contributed towards deployment of major customers from Australia like Commonwealth Bank of Australia (CBA), Grain Corp, Woolworth Telecommunications, National Australian Bank (NAB), MMG, Village Roadshow & KPMG Holdings
Highlights: Successfully configured, supported, upgraded, and administered ITIL based Applications (Tools) entailing coDesk, SNAPPiMON, Asset Manager and NOC-i & C-SAT
Interfaced with customers for demonstration and query resolution and worked with Onsite Engineer to deploy applications on client's servers. Handled deployment of the tools in the customer locations (EFL, Apollo Munich, Royal Sundaram, Al Rajhi Bank, Moodys) Troubleshot and upgraded applications (migrating to the latest versions and regular uploading of the patches) Contributed to QA Team to design & execute test cases, find bugs and report in Bug Tracking Tool Efectively worked onsite with Customers MetLife India Insurance, Apollo Munich and Eureka Forbes & Royal Sundaram for the tool implementations
A BBA curriculum typically covers fundamental business disciplines such as accounting, finance, marketing, management, economics, and business law. Students gain a solid foundation in these areas, equipping them with the essential skills and knowledge needed to thrive in the business world.