IRD Co-ordinator Supervisor
Fourseasons Hotels & Resorts
Total des années d'expérience :10 years, 6 Mois
Taking care of staff trainings, making departmental duty roaster, attending management meetings in absence of Manager, taking care of Inventories, shortages & breakages & also filing the reports.
Responsible for duty allocations & customer satisfaction.
Meeting with guest to know about their preferences & running extra mile to meet up their expectations & make them feel Home away from Home.
Creating ideas for the Wow ratios.
Taking care of staff trainings, making departmental duty roaster, attending management meetings in absence of Manager, taking care of Inventories, shortages & breakages & also filing the reports.
Responsible for duty allocations & customer satisfaction.
Meeting with guest to know about their preferences & running extra mile to meet up their expectations & make them feel
Home away from Home.
Creating ideas for the Wow ratios.
Taking care of all the V VIPs Guest needs (Celebrities, Company's MD's, CEOs, Political Icon) their Preferences, likes, dislikes, their Reservation preferences, In room checkout & check-ins their Parties arrangements... etc & all the important things which will make them Feel Home away from home...!!!
In short Butlers are the Windows of the Hotel & single point contact to the Guest...!!!
Served Four Seasons as a Personal Butler for a few well known Celebrities & Royal Families like
King of Brunei, His Royal Highness Sheikh Mohammed Bin Rashid Al Makhtoum, Royal family
of Kuwait, Oscar nominated Gerard Butler, singers Drake and Rihanna, high profile
businessmen and many more during
Undergone training in Food & Beverage
Undergone training in Food & Beverage
"Service & Production”
Experience of working in MS Office (Word, Excel and Power point), web browsing and e-mail
correspondence.
Key Strength :
Excellent communication and interpersonal skills coupled with analytical skills.
Conceptual approach to problems, positive attitude and desire to achieve the goal with
excellence.
A good team player with an ultimate desire to lead the team for supreme achievement and
bring laurels to the organization.
Activities performed:
> To supervise the day to day activities of associates and assigns responsibilities for specified
work.
> To provide the highest quality of customer service to the customers at all times, to include
ensuring the proper training of all staff and supporting associates to ensure customer
satisfaction and product quality.
> To oversee banquet service operations and ensure that all banquet service details are
executed.
> To anticipate and tend to all guest needs; respond to individual guest needs as they occur. >
To supervise all aspects of banquet and catering facilities set up and clean up.
> To participate actively in a multi-functional work environment.
> To ensure compliance with all management policies, standards and procedures.
Rewards & Extracurricular activities:
• Scored highest numbers of Guest appreciation and rewards in the industry - Four Seasons
Got 3 times Medalia score (online guest experience survey programme) - Four Seasons Jumeirah
Hotel, Dubai.
• Awarded as an “Employee of the month” - Four Seasons Jumeirah Hotel, Dubai.
• Organiser of event “ Show Me You Know Me” to improve guest interactions & preferences to
create maximum number of wows