فيفيك فيفيك

I have extensive experience in developing and managing comprehensive cybersecurity strategies, leading IT security projects, and ensuring compliance with industry standards. I have overseen resource allocation and security budgets to optimize protection and operational efficiency. My expertise also extends to ERP/CRM consulting, where I focus on customization, integration, and providing ongoing support for key modules such as finance, operations, payroll, and manufacturing. Additionally, Im proficient in Power BI and Excel, leveraging these tools for data analysis, building intelligent dashboards, and delivering reports that inform executive decision-making.

As a certified PMP professional skilled in Agile, Scrum, and Waterfall methodologies, I have managed full project lifecycles, including requirement gathering, solution design, and delivery. I have a proven track record in managing IT infrastructure, handling upgrades, ensuring system security, and negotiating contracts with vendors to deliver projects on time and within budget. Im also experienced in designing ERP/CRM training programs and have a strong foundation in Python and R programming, utilizing advanced data analytics for trend analysis, forecasting, and predictive modelling.

• Managing entire ERP project roll-out, implementation, customization, & support with a view to achieve business objectives and ensure optimum utilization of available resources
• Understanding business processes, studying, and analyzing workflow to design solutions (As-Is, To-Be and Solutioning/Freezing); preparing Business Requirement Documents (BRD), Functional Specification Document (FSD), developing Use Case Model and conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, & Cost Benefit analysis
• Leading & managing projects inclusive of identifying potential processes and developing framework; implementing processes in line with the guidelines for improving operational efficiencies, developing various IT application using SDLC and other project methodologies & support execution
• Deploying various methodologies to analyze various processes, recommending modifications to enhance the operational efficiencies with help of IT initiatives
• Leading report building, data engineering and data transformation workstreams for large projects
• Reviewing reporting requirements and design Power BI, Tableau & Excel driven reporting solutions
• Managing data analysis, reporting & BI accountabilities using Power BI & excel:
o Working with large data sets - collection, analysis, migration, import/upload, and processing
o Producing data visualization such as charts, infographics, & dashboards to communicate findings & actionable recommendations to internal stakeholders clearly and effectively
o Researching & developing analysis, forecasting, and optimization methods plus selecting the right statistical tools for the given problem
o Designing intelligent dashboards; delivering a regular summary of the overall ‘health of the engagement & process

In my role as Manager - ERP & Business Reporting, I led the implementation and management of ERP systems, ensuring that all processes were aligned with the organization’s strategic objectives. I was responsible for overseeing business reporting functions, which included analyzing data and generating insights to support decision-making across various departments. I collaborated closely with stakeholders to identify their reporting needs and developed customized solutions that enhanced operational efficiency. Additionally, I managed vendor relationships and ensured that the ERP systems were optimized for performance, ultimately driving improvements in data accuracy and reporting timeliness.

Key Result Areas: (Across)
•Managing entire ERP project roll-out, implementation, customization, & support with a view to achieve business objectives and ensure optimum utilization of available resources
•Understanding business processes, studying, and analyzing workflow to design solutions (As-Is, To-Be and Solutioning/Freezing); preparing Business Requirement Documents (BRD), Functional Specification Document (FSD), developing Use Case Model and conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, & Cost Benefit analysis
•Leading & managing projects inclusive of identifying potential processes and developing framework; implementing processes in line with the guidelines for improving operational efficiencies, developing various IT application using SDLC and other project methodologies & support execution
•Deploying various methodologies to analyze various processes, recommending modifications to enhance the operational efficiencies with help of IT initiatives
•Leading report building, data engineering and data transformation workstreams for large projects
•Reviewing reporting requirements and design Power BI, Tableau & Excel driven reporting solutions
•Managing data analysis, reporting & BI accountabilities using Power BI & excel: o Working with large data sets - collection, analysis, migration, import/upload, and processing o Producing data visualization such as charts, infographics, & dashboards to communicate findings & actionable recommendations to internal stakeholders clearly and effectively o Researching & developing analysis, forecasting, and optimization methods plus selecting the right statistical tools for the given problem o Designing intelligent dashboards; delivering a regular summary of the overall health of the engagement & process Highlights:
•Merit of being recognized & appreciated numerous times by senior management for consistently delivering excellence performance; Won numerous awards across career: o Best Employee of Month received twice in FVC o Five Years of Service Award in FVC o Best Support for 2018-19 o Best Support Team-Jan-2019 PREVIOUS EXPERIENCE May 2012 - Jul 2013

In my role as Assit Manager - ERP & Business Reporting, I led the implementation and management of ERP systems, ensuring that all processes were aligned with the organization’s strategic objectives. I was responsible for overseeing business reporting functions, which included analyzing data and generating insights to support decision-making across various departments. I collaborated closely with stakeholders to identify their reporting needs and developed customized solutions that enhanced operational efficiency. Additionally, I managed vendor relationships and ensured that the ERP systems were optimized for performance, ultimately driving improvements in data accuracy and reporting timeliness.

Key Highlights Across The Career:
• Comprehensive IT/ERP Project Leadership: Spearheaded the full lifecycle of IT/ERP projects, encompassing roll-out, implementation, customization, and ongoing support, ensuring alignment with organizational objectives and optimal resource utilization.
• Cybersecurity Operations: Managed SIEM, firewalls, multi-factor authentication, and endpoint protection solutions, coordinating with cross-functional teams and external vendors to ensure seamless integration within the IT infrastructure.
• Digital Marketing: Administered the enterprise-wide digital transformation projects, integrating new technologies such as cloud-based solutions, and CRM systems, while managing resources and budgets to ensure alignment with business objectives and operational eficiency. Further, skilled in marketing tools and analytics platforms, ensuring optimized resource use and improved marketing strategy execution.
• Business Process Optimization & Workflow Analysis: Conducted in depth analysis of business processes, thoroughly evaluating workflows to architect tailored solutions (As-Is, To-Be, Solutioning/Freezing), and meticulously prepared essential documentation such as BRDs, FSDs, and Use Case Models. Also facilitated GAP analysis, UAT, SWOT analysis, and cost-benefit assessments to ensure flawless execution.
• End-to-End Project Management: Directed project frameworks by identifying key processes and implementing IT solutions aligned with operational goals. Applied Agile Scrum and Waterfall methodologies to improve eficiencies and streamline SDLC phases, ensuring seamless execution and delivery.
• Process Enhancement through IT Integration: Utilized advanced methodologies to assess, analyze, and propose modifications, driving operational eficiency improvements via IT-driven initiatives.
• Business Intelligence & Data Engineering Oversight: Led extensive data management, reporting, and business intelligence initiatives, overseeing large-scale data collection, migration, and processing tasks. Delivered precise data visualizations, including dashboards, charts, and infographics, to translate complex datasets into actionable insights for key stakeholders.
• Advanced Analytical Solutions: Developed and implemented innovative forecasting and optimization models, leveraging statistical tools to identify patterns and trends. Ensured the use of optimal data analysis methodologies for decision support and organizational growth.
• IT Budget and Planning: Building digital transformation Strategy and IT Budget. Eficient internal and external resource management. Managing 10 million AED yearly of IT Budget.
Key Achievements:
• Digital Transformation Leadership: Spearheaded enterprise wide digital transformation, integrating cloud and AI solutions,
driving a 25% reduction in operational costs and enhancing scalability across all business units.
• IT Governance & Vendor Optimization: Established IT governance and optimized vendor partnerships, achieving a 20% reduction in IT costs while ensuring alignment with long-term business goals.
• Cybersecurity Strategy & Risk Mitigation: Developed and implemented robust cybersecurity frameworks, reducing organizational risk by 30% and ensuring compliance with ISO and GDPR standards.
• Data-Driven Decision Making: Centralized data analytics and business intelligence systems, enabling real-time insights for leadership and improving operational eficiency by 35%.