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VIVEK VIVEK, IT Head

VIVEK VIVEK

IT Head·Al Faris Group

United Arab Emirates

Doctorate, Chief Technical Oficer Program (CTO)

Work experience

Total years of experience: 16 years, 6 months

IT Head

February 2026 - Present

Al Faris Group

Dubai, United Arab Emirates

February 2026 - Present

Company industry:
FMCG
Job role:
Management

Senior Manager – IT

April 2023 - Present

ZAFCO

Dubai, United Arab Emirates

April 2023 - Present

I have extensive experience in developing and managing comprehensive cybersecurity strategies, leading IT security projects, and ensuring compliance with industry standards. I have overseen resource allocation and security budgets to optimize protection and operational efficiency. My expertise also extends to ERP/CRM consulting, where I focus on customization, integration, and providing ongoing support for key modules such as finance, operations, payroll, and manufacturing. Additionally, Im proficient in Power BI and Excel, leveraging these tools for data analysis, building intelligent dashboards, and delivering reports that inform executive decision-making.

As a certified PMP professional skilled in Agile, Scrum, and Waterfall methodologies, I have managed full project lifecycles, including requirement gathering, solution design, and delivery. I have a proven track record in managing IT infrastructure, handling upgrades, ensuring system security, and negotiating contracts with vendors to deliver projects on time and within budget. Im also experienced in designing ERP/CRM training programs and have a strong foundation in Python and R programming, utilizing advanced data analytics for trend analysis, forecasting, and predictive modelling.

Company industry:
Automotive Dealership & Distributor

IT Head

August 2025 - June 2026

Pantheon Real Estate Development

Dubai, United Arab Emirates

August 2025 - June 2026

Company industry:
Real Estate
Job role:
Management

Senior Manager – IT

April 2023 - June 2026

Zafco

Dubai, United Arab Emirates

April 2023 - June 2026

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Sr. Specialist ERP

August 2022 - June 2026

Sobha Reality

Dubai, United Arab Emirates

August 2022 - June 2026

Company industry:
Real Estate
Job role:
Information Technology

Manager – ERP & Business Reporting

August 2021 - June 2026

FVC

Dubai, United Arab Emirates

August 2021 - June 2026

Company industry:
IT Services

Sr. Consultant ERP

August 2022 - April 2023

Sobha Realty

Dubai, United Arab Emirates

August 2022 - April 2023

• Managing entire ERP project roll-out, implementation, customization, & support with a view to achieve business objectives and ensure optimum utilization of available resources
• Understanding business processes, studying, and analyzing workflow to design solutions (As-Is, To-Be and Solutioning/Freezing); preparing Business Requirement Documents (BRD), Functional Specification Document (FSD), developing Use Case Model and conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, & Cost Benefit analysis
• Leading & managing projects inclusive of identifying potential processes and developing framework; implementing processes in line with the guidelines for improving operational efficiencies, developing various IT application using SDLC and other project methodologies & support execution
• Deploying various methodologies to analyze various processes, recommending modifications to enhance the operational efficiencies with help of IT initiatives
• Leading report building, data engineering and data transformation workstreams for large projects
• Reviewing reporting requirements and design Power BI, Tableau & Excel driven reporting solutions
• Managing data analysis, reporting & BI accountabilities using Power BI & excel:
o Working with large data sets - collection, analysis, migration, import/upload, and processing
o Producing data visualization such as charts, infographics, & dashboards to communicate findings & actionable recommendations to internal stakeholders clearly and effectively
o Researching & developing analysis, forecasting, and optimization methods plus selecting the right statistical tools for the given problem
o Designing intelligent dashboards; delivering a regular summary of the overall ‘health of the engagement & process

Company industry:
Construction & Building
Job role:
Information Technology

Manager – ERP & Business Reporting

August 2021 - July 2022

Sterling Perfumes Industries LLC

Dubai, United Arab Emirates

August 2021 - July 2022

In my role as Manager - ERP & Business Reporting, I led the implementation and management of ERP systems, ensuring that all processes were aligned with the organization’s strategic objectives. I was responsible for overseeing business reporting functions, which included analyzing data and generating insights to support decision-making across various departments. I collaborated closely with stakeholders to identify their reporting needs and developed customized solutions that enhanced operational efficiency. Additionally, I managed vendor relationships and ensured that the ERP systems were optimized for performance, ultimately driving improvements in data accuracy and reporting timeliness.

Company industry:
Industrial Production

Assistant Manager – ERP

October 2013 - July 2021

FVC

Dubai, United Arab Emirates

October 2013 - July 2021

Key Result Areas: (Across)
•Managing entire ERP project roll-out, implementation, customization, & support with a view to achieve business objectives and ensure optimum utilization of available resources
•Understanding business processes, studying, and analyzing workflow to design solutions (As-Is, To-Be and Solutioning/Freezing); preparing Business Requirement Documents (BRD), Functional Specification Document (FSD), developing Use Case Model and conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, & Cost Benefit analysis
•Leading & managing projects inclusive of identifying potential processes and developing framework; implementing processes in line with the guidelines for improving operational efficiencies, developing various IT application using SDLC and other project methodologies & support execution
•Deploying various methodologies to analyze various processes, recommending modifications to enhance the operational efficiencies with help of IT initiatives
•Leading report building, data engineering and data transformation workstreams for large projects
•Reviewing reporting requirements and design Power BI, Tableau & Excel driven reporting solutions
•Managing data analysis, reporting & BI accountabilities using Power BI & excel: o Working with large data sets - collection, analysis, migration, import/upload, and processing o Producing data visualization such as charts, infographics, & dashboards to communicate findings & actionable recommendations to internal stakeholders clearly and effectively o Researching & developing analysis, forecasting, and optimization methods plus selecting the right statistical tools for the given problem o Designing intelligent dashboards; delivering a regular summary of the overall health of the engagement & process Highlights:
•Merit of being recognized & appreciated numerous times by senior management for consistently delivering excellence performance; Won numerous awards across career: o Best Employee of Month received twice in FVC o Five Years of Service Award in FVC o Best Support for 2018-19 o Best Support Team-Jan-2019 PREVIOUS EXPERIENCE May 2012 - Jul 2013

Company industry:
IT Services
Job role:
Information Technology

Asst. Manager – IT/ERP

January 2013 - January 2021

FVC

Dubai, United Arab Emirates

January 2013 - January 2021

Company industry:
Distribution, Supply Chain & Logistics

Assit Manager – IT/ERP

May 2012 - July 2013

Eurostar Group

Dubai, United Arab Emirates

May 2012 - July 2013

In my role as Assit Manager - ERP & Business Reporting, I led the implementation and management of ERP systems, ensuring that all processes were aligned with the organization’s strategic objectives. I was responsible for overseeing business reporting functions, which included analyzing data and generating insights to support decision-making across various departments. I collaborated closely with stakeholders to identify their reporting needs and developed customized solutions that enhanced operational efficiency. Additionally, I managed vendor relationships and ensured that the ERP systems were optimized for performance, ultimately driving improvements in data accuracy and reporting timeliness.

Company industry:
Retail & Wholesale

Asst. Manager – IT/ERP

May 2012 - July 2013

Eurostar Group

Dubai, United Arab Emirates

May 2012 - July 2013

Company industry:
Retail & Wholesale

Software Engineer

February 2010 - May 2012

3i Infotech

Chennai, India

February 2010 - May 2012

Key Highlights Across The Career:
• Comprehensive IT/ERP Project Leadership: Spearheaded the full lifecycle of IT/ERP projects, encompassing roll-out, implementation, customization, and ongoing support, ensuring alignment with organizational objectives and optimal resource utilization.
• Cybersecurity Operations: Managed SIEM, firewalls, multi-factor authentication, and endpoint protection solutions, coordinating with cross-functional teams and external vendors to ensure seamless integration within the IT infrastructure.
• Digital Marketing: Administered the enterprise-wide digital transformation projects, integrating new technologies such as cloud-based solutions, and CRM systems, while managing resources and budgets to ensure alignment with business objectives and operational eficiency. Further, skilled in marketing tools and analytics platforms, ensuring optimized resource use and improved marketing strategy execution.
• Business Process Optimization & Workflow Analysis: Conducted in depth analysis of business processes, thoroughly evaluating workflows to architect tailored solutions (As-Is, To-Be, Solutioning/Freezing), and meticulously prepared essential documentation such as BRDs, FSDs, and Use Case Models. Also facilitated GAP analysis, UAT, SWOT analysis, and cost-benefit assessments to ensure flawless execution.
• End-to-End Project Management: Directed project frameworks by identifying key processes and implementing IT solutions aligned with operational goals. Applied Agile Scrum and Waterfall methodologies to improve eficiencies and streamline SDLC phases, ensuring seamless execution and delivery.
• Process Enhancement through IT Integration: Utilized advanced methodologies to assess, analyze, and propose modifications, driving operational eficiency improvements via IT-driven initiatives.
• Business Intelligence & Data Engineering Oversight: Led extensive data management, reporting, and business intelligence initiatives, overseeing large-scale data collection, migration, and processing tasks. Delivered precise data visualizations, including dashboards, charts, and infographics, to translate complex datasets into actionable insights for key stakeholders.
• Advanced Analytical Solutions: Developed and implemented innovative forecasting and optimization models, leveraging statistical tools to identify patterns and trends. Ensured the use of optimal data analysis methodologies for decision support and organizational growth.
• IT Budget and Planning: Building digital transformation Strategy and IT Budget. Eficient internal and external resource management. Managing 10 million AED yearly of IT Budget.
Key Achievements:
• Digital Transformation Leadership: Spearheaded enterprise wide digital transformation, integrating cloud and AI solutions,
driving a 25% reduction in operational costs and enhancing scalability across all business units.
• IT Governance & Vendor Optimization: Established IT governance and optimized vendor partnerships, achieving a 20% reduction in IT costs while ensuring alignment with long-term business goals.
• Cybersecurity Strategy & Risk Mitigation: Developed and implemented robust cybersecurity frameworks, reducing organizational risk by 30% and ensuring compliance with ISO and GDPR standards.
• Data-Driven Decision Making: Centralized data analytics and business intelligence systems, enabling real-time insights for leadership and improving operational eficiency by 35%.

Company industry:
IT Services

Software Engineer

January 2010 - January 2012

3i – Infotech

Chennai, India

January 2010 - January 2012

Company industry:
IT Services

Education

IIM- Kozhikode.

October 2024

October 2024

Doctorate, Chief Technical Oficer Program (CTO)

India

XLRI

March 2023

March 2023

Doctorate, Data Science

India

Data Scientist

ICFAI University

January 2016

January 2016

Master's degree, MBA

India

ICFAI University

January 2014

January 2014

Master's degree, Business Administration And Information Technology

India

ICFAI University

April 2010

April 2010

Master's degree, Information Technology

India

ICFAI University

March 2010

March 2010

Master's degree, MCA

India

GPA (point): 9.34 out of 20

GPA (point): 9.34 out of 20

Ranchi University

January 2004

January 2004

Bachelor's degree, B.Sc.

India

RANCHI UNIVERSITY

January 2004

January 2004

Bachelor's degree, B.Sc.

India

Ranchi University

January 2004

January 2004

Bachelor's degree, Chemistry And Mathematics

India

Skills

ERP
Expert
ERP
Expert
Orion
Expert
Orion
Expert
Oracle
Expert
Oracle
Expert
SQL
Expert
SQL
Expert
Business Intelligence Tools
Expert
Business Intelligence Tools
Expert
Orion
Expert
Orion
Expert
BUSINESS INTELLIGENCE
Expert
BUSINESS INTELLIGENCE
Expert
AGILE SOFTWARE DEVELOPMENT
Expert
AGILE SOFTWARE DEVELOPMENT
Expert
ANALYTICS
Expert
ANALYTICS
Expert
BUSINESS PROCESS
Expert
BUSINESS PROCESS
Expert
DIGITAL TRANSFORMATION
Expert
DIGITAL TRANSFORMATION
Expert
DATA COLLECTION
Expert
DATA COLLECTION
Expert
BUSINESS REQUIREMENTS
Expert
BUSINESS REQUIREMENTS
Expert
DASHBOARD
Expert
DASHBOARD
Expert
COST BENEFIT ANALYSIS
Expert
COST BENEFIT ANALYSIS
Expert
DATA TRANSFORMATION
Expert
DATA TRANSFORMATION
Expert
IT MANAGEMENT
Expert
IT MANAGEMENT
Expert
ACCEPTANCE TESTING
Expert
ACCEPTANCE TESTING
Expert
Developer Tools
Expert
Developer Tools
Expert
Oracle
Expert
Oracle
Expert
SQL
Expert
SQL
Expert
ERP
Expert
ERP
Expert
CHANGE MANAGEMENT
Intermediate
CHANGE MANAGEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
VENDOR RELATIONSHIP MANAGEMENT
Intermediate
VENDOR RELATIONSHIP MANAGEMENT
Intermediate

Social profiles

Languages

Hindi

Expert

English

Expert

Training and Certifications

Certifications
Data Science Course
Chief Technical Officer Program (CTO)
AI Strategies for Business Transformation
Microsoft Data Analyst
PMP

Hobbies and interests

Listening To Music