Rolling Stock Technician
Serco Dubai Metro, Serco Middle Eas
مجموع سنوات الخبرة :15 years, 8 أشهر
Worked with Rolling Stock Engineers to assess ongoing needs and do the preventative maintenance for metro trains.
• Troubleshot and diagnosed problems with mechanical and electrical systems and equipment in Train.
• Promoted shop safety by working in a safe manner.
• Performed routine preventive maintenance to ensure that train systems operated efficiently.
• Updated logs of actions taken in preventative maintenance sheets
6 G Modifications (Dismantling and Installing Bogies from cars, Dismantling and Installing wheel sets from Bogies, Dismantling and Installing axle boxes from wheel sets, Replacing the seal cap in Bearing etc.)
• Used power and hand tools to complete repairs in a safe and accurate manner.
• Installed replacement parts and components as well as entire systems.
• Completed documentation for record keeping
Solving Customer's problem related Vodafone Mobile Service Problems.
• Recommended products and services aligned with customers' needs and preferences.
• Assisted customers promptly and politely, in person and via telephone.
• Answered average of 50 to 60 customers per day, addressing customer inquiries, solving problems and providing new product information
Team Handling - which the team includes MCDTs (Member of customer delight team), Box Office Executives, Concession Executives, Projectionists, Securities, Maintenance Members and House Keeping Members.
• Warmly greeted all customers and utilized active listening skills to determine what they required assistance with.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Received multiple positive reviews which acknowledged dedication to excellent customer service.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
Communicated with customers to assess and address their individual Needs, providing them with timely and quality support via phone calls.
• Analyzed and escalated complaints, issues and grievances to Designated departments for investigation and response.
• Educated customers on product and service details and information.
PONDICHERRY •
courses: COURSES COMPLETED IN SINGAPORE: • Construction Safety Orientation Course • Building Construction Supervisor Safety Course • Work at Height Course for Supervisor
courses: COURSES COMPLETED IN SINGAPORE: • Construction Safety Orientation Course • Building Construction Supervisor Safety Course • Work at Height Course for Supervisor