Vivekkumar Dwivedi

ICT SUPPORT ENGINEER at Apparel Group

• United Arab Emirates - Dubai
• February 2013 to September 2019

 Responsible for managing and providing L1 & L2 Support for UAE based store. Troubleshooted devices
like POS Printer and POS Device.
 Involve in the implementation of document management system. Created workflow for customer and
Account create as per Business requirement.
 Supported L1 team to resolve the issues and tickets. Interacted with clients to gather requirements.
 Provided Microsoft Dynamics Navision POS support in Ver.2004, 2009, 2013.
 Interacted with L3 teams to gather requirements in Stores. Troubleshooted pricing, promotion, employee
login, till opening/Closing X-report, Billing issue in POS..
 Handled as, installation, user creation and report execution.
 Monitored Night Job batch and application NAS.
 Installation Microsoft Dynamics Navision POS Ver.2004, 2009, 2013 and LS Retails in store as well as
Back-office.
 Monitoring Jobs like Transfer (ST-ST, ST-Warehouse) sales, employee, Replication, Job scheduled etc.
 Preparing system and support for DXB EXPO and sharjah expo.
 Doing implements systems as required by POS and database.
 Maintaining issue on Ticket portal Freshdesk and creating account and reports for resolving issue.
 Develop or modify pages, reports, tables or custom logic in C/AL, AL, and extensions
 Coordinate and execute application upgrades of Dynamics NAV to Business Central on premise and cloud
environments
 Installation of Microsoft Dynamics 365 Business Central and Dynamics NAV for on premise and hosted
environments
 Assist management in identifying additional technology opportunities to support growth initiatives
 Work with customers and implementation consultants to document business and technical processes,
requirements, and changes needed
 Provide on-going support to customers including following-up on tickets with appropriate urgency