Vyom Pant

Developing leads & aiming at their conversion into sales opportunities.

Identifying opportunities for up-selling/cross-selling for existing customer base.

Monitoring competitor presence and promotional activities within the given geography.

Customer retention for pre-established customer base & conversion from gold towards non-gold (certified diamonds, international brands, designer pieces)

Ensuring coverage & reach to potential customers via multiple communication channels i.e. in-store, email, telephone, & social media.

Working towards sales KPI’s (namely ATV & UPT) and conversion targets as set by the operation manager.

Negotiating prices with potential customers and closure of sales.

360° coordination conceptualization, installation, implementation of VM themes, collateral, & guidelines.

Communicating with vendors for obtaining desired collateral & elements while negotiation costs.

Initiating relevant permits concerning the mall management &/or police depending.

Preparation of installation schedule for respective stores (94 stores across 3 campaigns).

Coordination with vendors on installation date pertaining to route map & ETA.

Site audit & inspection & ensuring collateral removal upon the end of campaign.

Developing liquidation & closure strategies for late-stage accounts; & ensuring their execution.

Managing payment commitments on bespoke CRM platforms; updating outcomes of each enterprise account. Forecasting monthly liquidation amounts for active accounts.

Verifying billing disputes; troubleshooting issues with regard to billing, payment allocation, service management, etc. & directing it to the respective department.

Taking end-to-end dispute leadership across various departments i.e. billing, customer service, sales, customer operations, & IT.

Ensuring round-the-clock service continuity via the Content Management System across all allocated accounts (500 - 600 accounts).

Synchronizing with the client's finance/accounts payable department to minimize invoice processing time.

Ensuring service validations as per invoices, contracts, & proposals. Manual SOA/Invoice generation

Below-the-Line collateral coordination; communication of concepts to vendors, supervising generation of artworks, installation of window graphics for stores, throughout the portfolio of the company.

Minor design alterations and conceptualization; assisting the senior marketing executive and Visual Merchandising Manager in making changes on existing artworks and mock-ups, digital receipt design, color correcting images based on store interiors.

Tracking job flow through various department; monitoring the movement of the job with vendors and following-up with deliveries.

The first day of the 'Clean Up UAE' campaign witnessed more than 21 tons of waste collected. This was the 14th Clean Up UAE campaign organized by Emirates Environmental Group (EEG).
The event saw the participation of 2, 775 volunteers, who scattered around Nad Al Sheba, each equipped with biodegradable trash bags.

Managing the interior of the store.
Liaising prospective customers around the store.
Merchandise replenishment.
Product packaging and POS activities.
Identifying the customers' taste and preference and directing them to the respective department.

Inviting program-seekers into the stall.
Initiating conversation with visitors by providing information about the programs, scholarships, and special offers.
Providing consultancy on relevant programs based on stream/group of subjects selected.
Gathering data from stall visitors by requesting them to fill out inquiry forms.
Generating prospective admissions, by encouraging visitors to begin the application process, via application form.
Managing the stall and other marketing collateral like brochures, prospectus, roll-up stands, business cards, cleanliness, seating, and freebies.