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wadah abdalla mohammed awad, Technical Support Engineer Team leader

wadah abdalla mohammed awad

Technical Support Engineer Team leader·customs administration abudhabi(outsourse ,mds computer)

United Arab Emirates

Bachelor's degree, bsc computer Sciences

Work experience

Total years of experience: 9 years, 1 months

Technical Support Engineer Team leader

May 2010 - May 2017

customs administration abudhabi(outsourse ,mds computer)

Abu Dhabi, United Arab Emirates

May 2010 - May 2017

• Desktop support troubleshooting for both hardware and software related issues.
• Attending user’s calls and organizing user’s cases and other documents to sustain a well-organized plans for a neat database.
• Configure all user desktop to enable network sign on and login into domain
• Coordinating with the approved vendors for maintenance officially.
• Support DOFstandard software and desktop application including procedural and documentation.
• Responding within agreed time limits to callouts
• Mange the Active Directory Users and Computers
• Responsible for customs archiving system in terms of troubleshooting and installation.
• Install, configure, troubleshoot and maintain virtual desktops infrastructure using Citrix XenDesktop 5.6 and XenServer 5.6 along with thin clients support
• Installation Troubleshooting Electronic fax
• Implementing and following ITIL processes
Company industry:
Software Development
Job role:
Information Technology

support engineer

January 2009 - March 2009

zain sudan

Khartoum, Sudan

January 2009 - March 2009

• LAN Troubleshooting, Software & Hardware Installation.
LAN Troubleshooting
Wireless troubleshooting
• Install and configure printer
Company industry:
Telecommunications
Job role:
Information Technology

It assistant

April 2007 - December 2008

Citrix Computer Service

Khartoum, Sudan

April 2007 - December 2008

• System Administrator: Manage and troubleshoot shared resources
• Windows 2000/3 Server Installation, Configuration & Management.
• , LAN Troubleshooting,
• Troubleshooting of Wireless
• Manage Regular Systems Backup.
• Install, setup, configure and manage Server (2003).
• Install and configure Active Directory, DNS, DHCP, .
• Install and Troubleshooting printer and scanner
Company industry:
Software Development
Job role:
Information Technology

Education

College of Technological Sciences

November 2005

November 2005

Bachelor's degree, bsc computer Sciences

Sudan

Skills

Windows Server 2003 and 2008
Expert
Windows Server 2003 and 2008
Expert
Active Directory
Expert
Active Directory
Expert
System Setup
Expert
System Setup
Expert
End User Support
Expert
End User Support
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
wirless networking
Intermediate
wirless networking
Intermediate
End user support
Expert
End user support
Expert
MS office programs
Intermediate
MS office programs
Intermediate
System Installation
Intermediate
System Installation
Intermediate
Network Solution
Intermediate
Network Solution
Intermediate
Windows Server 2003 and 2008
Expert
Windows Server 2003 and 2008
Expert
Active Directory
Expert
Active Directory
Expert
System Setup
Expert
System Setup
Expert
End User Support
Expert
End User Support
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Training
MCSE
Zoom Technologies in hyderabad.. india
Aug 2006
CCNA
Zoom Technologies in hyderabad.. india
Sep 2006