wadah abdalla mohammed awad

• Desktop support troubleshooting for both hardware and software related issues.
• Attending user’s calls and organizing user’s cases and other documents to sustain a well-organized plans for a neat database.
• Configure all user desktop to enable network sign on and login into domain
• Coordinating with the approved vendors for maintenance officially.
• Support DOFstandard software and desktop application including procedural and documentation.
• Responding within agreed time limits to callouts
• Mange the Active Directory Users and Computers
• Responsible for customs archiving system in terms of troubleshooting and installation.
• Install, configure, troubleshoot and maintain virtual desktops infrastructure using Citrix XenDesktop 5.6 and XenServer 5.6 along with thin clients support
• Installation Troubleshooting Electronic fax
• Implementing and following ITIL processes

• LAN Troubleshooting, Software & Hardware Installation.
LAN Troubleshooting
Wireless troubleshooting
• Install and configure printer

• System Administrator: Manage and troubleshoot shared resources
• Windows 2000/3 Server Installation, Configuration & Management.
• , LAN Troubleshooting,
• Troubleshooting of Wireless
• Manage Regular Systems Backup.
• Install, setup, configure and manage Server (2003).
• Install and configure Active Directory, DNS, DHCP, .
• Install and Troubleshooting printer and scanner