Events Coordinator Temporary
IAST Sports
Total years of experience :8 years, 1 Months
• Organized several camps for football clubs and national teams in Abudhabi, Dubai, and Ajman.
• Worked with the general director as a personal assistant and coordinator of Iraq football association during Iraq national Olympic team stay in Ajman.
• Supervised the ticketing team during Syria National Team matches in World Cup Asia Qualifier and was the main coordinator for places of selling the tickets before and during the matches.
• Working together with a Quality Assurance (QA) team to assess product problems and brainstorm solutions
• Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
• Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs.
• Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
• Managing large amounts of inbound and outbound calls in a timely manner.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
Worked as a free lancer for the brand at Dubai Mall, Sephora shop.
Worked as a free lancer for the brand at Dubai Mall, Paris Gallery shop.
Worked in the printing of transactions and respond to phone calls.