Support Services General Manager
Pharaonic Petroleum Company
Total des années d'expérience :24 years, 8 Mois
•• Manage the Support Services team and ensure it has the resources, skills and competence to fulfill its performance objective. Determine optimum Support Services manning levels in terms of numbers/competency.
• Managing the daily operational interfaces ensuring safe and cost effective processes are effected in support of operations, maintenance and project activity
• Support and advise Site Management in day to day operations related issues
• Participate in daily operations meetings and improve the structure of communication with PhPC PSCM Team
• Closely monitor warehouse and site operations and suggest actions for continuous improvement
• Closely monitor Support Services contractors performance (KPIs) and suggest improvement plans for better interface
• Review Support Service contractor work interface and provide coaching in HSE and operational best practice to relevant personnel.
• Manage site warehouse operations, including the correct receipt / issue and control of inventory utilised in the Maximo Maintenance Management system.
• Coordinate effectively with PSCM Logistics Specialist to manage freight forwarding activities, ensuring the effective delivery of material and equipment for import & export through the contract freight provider.
• Management of all yard operations, including loading / offloading of vehicles, direct material movement control to offshore and all lifting operations performed within the yard perimeter
• Project interface, providing guidance and recommendation on the capabilities / capacity of the supply base and the support required for project delivery
• Budget preparation, follow up and control for the whole district. Budget reporting for Support Services department
• Management of HR related aspects (work cycle, training, Time sheets, Daily contract Salary, etc.
• Management of Port Said site contracts (update, validity, etc.).
• Develop salary structure and remuneration & benefits policies and procedures.
• Prepare competitive packages for the candidates - paying adequate consideration to scarce skills and competencies.
• Develop HR policies, procedures and programs.
• Lead Compensation & Benefits team to deliver at optimized cost all day-to-day HR operations including resourcing, learning & development, compensation & benefits and employee relations.
• Manage Compensation & Benefits team performance through performance management, coaching and identifying suitable training & development opportunities.
• Develop and deliver the HR performance contract to support the business plan.
• Conduct annual compensation review:
o External market bench-marking analysis.
o Budget proposal.
o Reward communications.
o Salary review process.
• Communicate to Team Leaders & Employees on salary review & variable pay plan, outlining process, budgets, philosophy, etc.
• Create, amend and improve overall compensation data to aid decision making process.
• Develop and manage a competitive benefits scheme.
• Monitor employees’ benefits to ensure compliance with policies & procedures.
• Provide sound payroll guidance and advice as required to line management.
• Mange and overview HRIS / Payroll system, and ensure integrity of employee on the HRIS.
• Facilitate assurance checks on payrolls to ensure integrity of payments.
• Ensure adherence to various regulatory payroll requirements including payroll tax, social insurances…etc.
• Administer HR performance management of budget, and reporting updates.
• Produce ad-hoc reports and work with the HRIS Coordinator to look for ways to streamline the suite of reports available.
• Work on ad-hoc HR projects as required.
• Develop HR policies, procedures and programs.
• Lead HR team to deliver at optimized cost all day-to-day HR operations including resourcing, learning & development, compensation & benefits and employee relations.
• Manage HR team performance through performance management, coaching and identifying suitable training & development opportunities.
Make Statistics for July merit budget modifications: Salary& Bonus amendments, Employees rating statistics & Adjusting the pool of each department then for company.
Preparing Statistical Process for all due employees’ eligible for promotion, merit to each separate level for the whole company.
Studying Rules& Regulations relevant to Personnel Due Payments & Cash benefits update and follow up for all company divisions in this matter.
Coordinating with concerned departments to finalize Merit Budget Annual Program in July & January (periodic & merit increase, promotions, reclassification).
Reviewing incentive bonus for all employees, making modifications on quarterly basis and any other time of the year if needed.
Reviewing Experience Bonus, professional allowance (for Engineers, Physicians ………etc.), Drilling Bonus, Special Bonus for Exploration personnel, Digital Business & OIM.
Incentive bonus for all employees, making modifications on quarterly basis and any other time of the year if needed.
Applying changes in salaries, Title classification, informing Adm. Services Departments with it.
Top Management: prepare comparison sheets for employees nominated for promotion, review congratulation Letters , notify Finance Div. with their new entitlements, send & follow-up entitlements Performance Review Forms during secondments period.
Trainees: Calculating Basic Salary for newly hired employees (with or without previous experience), send & follow up performance review form during training period.
Casual labor & Part Timers: Calculating their daily rate due to years of experience.
Review any data related to title classification or financial history for regular employees.
Distributing Surplus bonus amounts allocated for different divisions, check recommendations, then pass to Finance Division for payment.
Make special studies for additional allowances, its limitations and payment regulations.
Select Suitable Computer programs to apply financial & title class. Modifications to assure accuracy & easy retrieve of data.
Follow up, check and data entry to all financial matters related to payroll.
Applying all financial adjustments to employees’ salaries such as Experience Bonus, Merit, and Evaluation for Employees...etc.
Pay company contribution in clubs for all employees& Nursery for female employees according company policy.
Review employees (salary& bonus amendments, employees rating statistics.
Supervise (Salary& Titles classifications) & Financial settlements for loaned employees.
- Selling Protech products & services and lead others to sell according to the sales target.
- Selling Nokia Phones.
- Solving all customer complaints and handling angry customers and VIPs and reporting any escalated issue to concerned department / parties.
- Dealing with other departments to solve customer problems
- Making all the necessary Daily, weekly and monthly reports
- Preparing Monthly schedules
- Filing of all important documents and dealing with the local authorities
- Responsible of the daily stock distribution and reconciling the issuance with payments in the cashier.
- Making the monthly and yearly auditing
- Responsible of follow up the shop maintenance status.
- Lead and motivated others to achieve the target.
- Responsible of the staff appearance and maintain the company image.
- Keep a good relation with the staff to build a healthy team work and follow up the customers to make sure they are satisfied with our service
- Identify customer complaints and maintain proper troubles shooting
- Ensure that customer outlets have sufficient quantities of products at all times.
- Ensure discipline reporting system and continues market feedback.
- Handle staff coaching, support sales activities to attain the quota.
- Sustain the customer relationship.
- Sales Executive for IBM Computers and all Microsoft programmers.
- Sales Executive for Mobile serves, (Nokia- Ericsson- Alcatel) besides all their accessories.
- Sales Executive for the above mentioned company mobile (Sagem).
- Attending specialized courses in mobile software & hardware.
- Sales for all Company computers& Sales Executive for “SEDICO” phones or units
- Solving all customer complaints and handling angry customers and VIPs customer and reported any issue to concern department.
Master in Business Administration (MBA) : This accredited from Arab Academy for Science, Technology & Maritime Transport, Alexandria, Egypt – June 2022
Master in Business Administration (MBA) : This accredited from Arab Academy for Science, Technology & Maritime Transport, Alexandria, Egypt – June 2022
Graduated from Suez Canal University Faculty of Commerce , with a Good Accumulated Grade. - Major: Business Administration.