Retail Department Manager
Burberry
مجموع سنوات الخبرة :13 years, 10 أشهر
1. People Management:
- Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.
- Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.
- Set shop team attendance schedules according to business needs ad follow up implementation.
- Manage all inter shops transfers and communicate properly to area manager
- Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.
- Handle team grievances and disciplines
2. Sales Management:
- Set targets for team daily/weekly/monthly.
- Motivate team to achieve their individual and store targets, and determine top and low performers
- Analyze shop and brand performance and take necessary action with approval from area manager.
- Support all marketing activities
3. Customer Service:
- Demonstrate six steps with outstanding customer service and be a role model for team.
- Handle customer complaints.
- Provide appropriate after sales service to all customers
- Provide feedback to area manager about customer needs.
- Ensure to keep all promises made to customer.
- Enhance the customer service provided to customer through shop team
4. Stock Efficiency:
- Ensure appropriate stocks of products are available
- Conduct inventory of products as per standards and ensure accuracy
- Ensure all transfers in and out are accurately recorded as per policy
- Ensure appropriate quantities of bags and POS (Point Of Sale) display materials
- Ensure stock safety (cabinets and stockrooms)
5. Product and Visual Merchandising:
- Ensure team is aware of product and the brands handled and communicate features to customers properly.
- Ensure windows displays, shop graphics and POS materials as per guidelines
- Check products proper arrangement on the shelves and tables
6. Shop Administration:
- Ensure all policies and procedures are followed properly
- Ensure all financial and banking work is completed accurately
- Ensure cleanliness, safety and security of store is given high importance
- Ensure all returns, exchanges are made according to policy
- Ensure right in-store-ambience and al furnishings and fixtures are maintained in accordance with maintenance team
- Handle shop expenses vs. budget
1. People Management:
- Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.
- Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.
- Set shop team attendance schedules according to business needs ad follow up implementation.
- Manage all inter shops transfers and communicate properly to area manager
- Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.
- Handle team grievances and disciplines
2. Sales Management:
- Set targets for team daily/weekly/monthly.
- Motivate team to achieve their individual and store targets, and determine top and low performers
- Analyze shop and brand performance and take necessary action with approval from area manager.
- Support all marketing activities
3. Customer Service:
- Demonstrate six steps with outstanding customer service and be a role model for team.
- Handle customer complaints.
- Provide appropriate after sales service to all customers
- Provide feedback to area manager about customer needs.
- Ensure to keep all promises made to customer.
- Enhance the customer service provided to customer through shop team
4. Stock Efficiency:
- Ensure appropriate stocks of products are available
- Conduct inventory of products as per standards and ensure accuracy
- Ensure all transfers in and out are accurately recorded as per policy
- Ensure appropriate quantities of bags and POS (Point Of Sale) display materials
- Ensure stock safety (cabinets and stockrooms)
5. Product and Visual Merchandising:
- Ensure team is aware of product and the brands handled and communicate features to customers properly.
- Ensure windows displays, shop graphics and POS materials as per guidelines
- Check products proper arrangement on the shelves and tables
6. Shop Administration:
- Ensure all policies and procedures are followed properly
- Ensure all financial and banking work is completed accurately
- Ensure cleanliness, safety and security of store is given high importance
- Ensure all returns, exchanges are made according to policy
- Ensure right in-store-ambience and al furnishings and fixtures are maintained in accordance with maintenance team
- Handle shop expenses vs. budget
1. People Management:
- Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.
- Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.
- Set shop team attendance schedules according to business needs ad follow up implementation.
- Manage all inter shops transfers and communicate properly to area manager
- Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.
- Handle team grievances and disciplines
2. Sales Management:
- Set targets for team daily/weekly/monthly.
- Motivate team to achieve their individual and store targets, and determine top and low performers
- Analyze shop and brand performance and take necessary action with approval from area manager.
- Support all marketing activities
3. Customer Service:
- Demonstrate six steps with outstanding customer service and be a role model for team.
- Handle customer complaints.
- Provide appropriate after sales service to all customers
- Provide feedback to area manager about customer needs.
- Ensure to keep all promises made to customer.
- Enhance the customer service provided to customer through shop team
4. Stock Efficiency:
- Ensure appropriate stocks of products are available
- Conduct inventory of products as per standards and ensure accuracy
- Ensure all transfers in and out are accurately recorded as per policy
- Ensure appropriate quantities of bags and POS (Point Of Sale) display materials
- Ensure stock safety (cabinets and stockrooms)
5. Product and Visual Merchandising:
- Ensure team is aware of product and the brands handled and communicate features to customers properly.
- Ensure windows displays, shop graphics and POS materials as per guidelines
- Check products proper arrangement on the shelves and tables
6. Shop Administration:
- Ensure all policies and procedures are followed properly
- Ensure all financial and banking work is completed accurately
- Ensure cleanliness, safety and security of store is given high importance
- Ensure all returns, exchanges are made according to policy
- Ensure right in-store-ambience and al furnishings and fixtures are maintained in accordance with maintenance team
- Handle shop expenses vs. budget