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Wael Aggour, Enterprise Solutions Director - MENA

Wael Aggour

Enterprise Solutions Director - MENA·Tactful AI

Egypt

Bachelor's degree, Business Administration

Work experience

Total years of experience: 24 years, 0 months

Enterprise Solutions Director - MENA

October 2020 - Present

Tactful AI

Cairo, Egypt

October 2020 - Present

Direct all Sales organization to satisfy business plan set goals and objectives.
Align Sales operations to support the organizational strategic vision.
Maintain strategic relations with customers and focus on strategic customers.
Resolve sales/operation/projects critical issues.
Establish and maintain good and mutually beneficial relationships with ecosystem partners.
Define technology directions and recommends new markets and portfolios.
Follow-up on new leads to increase sales pipelines.
Produce and maintain promotional and sales materials
Plan and arrange for special events, conferences, and seminars within the allocated budget.
Manage sales budget and rationalize department expenditures and cost.
Company industry:
Software Development
Job role:
Sales

Business development consultant

December 2018 - Present

ProServe

Cairo, Egypt

December 2018 - Present

Business development consultant
Managing sales and business development team
setting sales strategies
Company industry:
IT Services
Job role:
Sales

Business Development Consultant

December 2018 - Present

DCS

Cairo, Egypt

December 2018 - Present

Software and mobile applications development
Business development consultant
Managing sales and business development team
setting sales strategies
Company industry:
Software Development
Job role:
Sales

Business and Recruitment Consultant

January 2012 - Present

Your Consultants

Cairo, Egypt

January 2012 - Present

Generate sales leads in recruitment consultancy service.
Offer a professional recruitment consultancy to customers starting with recruitment need analysis, assisting in salaries range, finding candidates, screening, arranging face to face, online or phone interviews, managing negotiation between employer and employee, and ending with finalizing deal.
Manage and update Egyptian candidates' database for more than 10, 000 CVs in different sectors.
Create and maintain a good relationship with customers to get referrals.
Create and maintain business partnership with different business partners in manpower supply in other countries \ regions.
Offer a professional business consultancy, including business opportunities assessment, visibility studies, establishing business, hiring staff, creating detailed procedures manual to standardize all procedures, creating follow up plans.
Company industry:
Human Resources Outsourcing
Job role:
Consulting

Sales Manager

January 2017 - October 2018

Dynamics Link

Cairo, Egypt

January 2017 - October 2018

Opening new accounts, markets and developing new business with existing clients.
Develop proposals, contracts, and pricing for targeted accounts.
Develop individual quotas and assign territories for team members.
Tracking sales achievements (KPIs) and report results as necessary.
Identifying, negotiating, and closing new business opportunities.
Leading customer account management, including negotiating contracts and agreements.
Propose the mid and long-term vision for the market, segments, and customers.
Capture and share market information and trends on prices, products, and competition.
Company industry:
IT Services
Job role:
Sales

Sales Manager

November 2015 - July 2016

Optimum Systems

Doha, Qatar

November 2015 - July 2016

Manage sales and marketing team.
Lead pre-sales technical team for the preparation and presentation of tender responses, solution proposals and quotation for clients.
Develop new business opportunities with new and existing accounts.
Prospect, identify and establish business relation with new accounts.
Negotiate and close deals
Company industry:
IT Services
Job role:
Sales

Acting Executive Manager

August 2013 - February 2014

Section Trading

Cairo, Egypt

August 2013 - February 2014

Establish and maintain business relation with key accounts.
Lead technical team for delivery and implementation.
Manage the company’s resources and expenditures
Company industry:
Other Business Support Services
Job role:
Management

Country Manager

September 2012 - August 2013

Union Group

Cairo, Egypt

September 2012 - August 2013

Maintain strategic relations with customers and focus on strategic customers.
Manage Egypt branches (Cairo, Alexandria and Port Said) resources and expenditures
Company industry:
Other Business Support Services
Job role:
Management

Sales & Marketing Head - Acting Executive Manager

May 2008 - February 2012

CompuScope

Cairo, Egypt

May 2008 - February 2012

Maintain strategic relations with key accounts.
Manage the company’s sales, support, call center and admin teams
Maintain strategic relations with key accounts.
Manage sales team to create a healthy pipeline.
Manage upgrades, add-on upsell to the existing customers
Company industry:
IT Services
Job role:
Management

Customer Service Head

May 2007 - May 2008

CompuScope

Cairo, Egypt

May 2007 - May 2008

Manage technical support and call center teams.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Technical Support

September 2001 - November 2004

CompuScope

Cairo, Egypt

September 2001 - November 2004

Support customers’ hardware, networks and operating systems
Company industry:
IT Services
Job role:
Support Services

Technical Support Specialist

January 2001 - September 2001

Internet Corner

Cairo, Egypt

January 2001 - September 2001

Support customers’ hardware and operating systems
Company industry:
IT Services
Job role:
Support Services

Technical Support Specialist

April 2000 - January 2001

Aya.com

Cairo, Egypt

April 2000 - January 2001

Support customers’ hardware and operating systems
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Support Services

Technical Support Specialist

January 2000 - June 2000

Internet Corner

Cairo, Egypt

January 2000 - June 2000

Support customers’ hardware and operating systems
Company industry:
IT Services
Job role:
Support Services

Education

Faculty of Commerce and Business Administration

June 1999

June 1999

Bachelor's degree, Business Administration

Egypt

GPA (percentage): 66%

GPA (percentage): 66%

Business administration

Skills

Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Acting
Expert
Acting
Expert
Technical Support
Expert
Technical Support
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Recruitment consultancy
Expert
Recruitment consultancy
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Customer service
Expert
Customer service
Expert
Operation management
Expert
Operation management
Expert
Administration
Expert
Administration
Expert
Acting
Expert
Acting
Expert
Technical Support
Expert
Technical Support
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Training
Straegic Management
Arab Organization Development
Jun 2008