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Wael Alenazi, it support

Wael Alenazi

it support·EXPRO

Saudi Arabia

Bachelor's degree, تقنية المعلومات

Work experience

Total years of experience: 2 years, 2 months

it support

November 2024 - Present

EXPRO

Riyadh, Saudi Arabia

November 2024 - Present

Company industry:
Economics & Financial Consulting
Job role:
Information Technology

IT Support & Infrastructure Specialist

April 2024 - Present

Spectec Company (Contracted with Expenditure Efficiency & Projects Authority – EXPRO)

Riyadh, Saudi Arabia

April 2024 - Present

• Provide L1 & L2 support for hardware, software, OS, and network issues.
• Manage Active Directory: user accounts, permissions, group policies, and access control.
• Monitor systems and networks to ensure stable IT infrastructure and resolve issues.
• Install and maintain systems and applications; support onboarding and device setup.
• Support network operations by troubleshooting LAN/WAN issues, validating devices, and coordinating
escalations.

Company industry:
Investment, Securities & Funds
Job role:
Information Technology

Education

جامعة الحدود الشمالية

March 2023

March 2023

Bachelor's degree, تقنية المعلومات

Saudi Arabia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Northern Border University

January 2023

January 2023

Bachelor's degree, تقنية المعلومات

Saudi Arabia

Skills

IT
Expert
IT
Expert
Computer Science
Expert
Computer Science
Expert
Applications Support
Expert
Applications Support
Expert
Technical Support
Expert
Technical Support
Expert
Information Assurance
Expert
Information Assurance
Expert
Teamwork
Expert
Teamwork
Expert
Problem solving skill
Expert
Problem solving skill
Expert
Effective communication
Expert
Effective communication
Expert
Time management
Expert
Time management
Expert
Innovation and creativity
Expert
Innovation and creativity
Expert
Leadership and motivation
Expert
Leadership and motivation
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Technical Support
Expert
Technical Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
IT Project Management
Beginner
IT Project Management
Beginner
ITIL
Intermediate
ITIL
Intermediate
PMP
Beginner
PMP
Beginner
IT
Expert
IT
Expert
Computer Science
Expert
Computer Science
Expert
Applications Support
Expert
Applications Support
Expert
Information Assurance
Expert
Information Assurance
Expert
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT SERVICE MANAGEMENT
Intermediate
IT SERVICE MANAGEMENT
Intermediate
MICROSOFT PROJECT
Intermediate
MICROSOFT PROJECT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
Hardware
Expert
Hardware
Expert
Desktop Support
Expert
Desktop Support
Expert

Languages

Arabic
Native Speaker

Training and Certifications

Certifications
Data Analytics Specialist (Level 1 & Level 2).
IBM Big Data Analytics & AI Foundations.
IBM Cybersecurity Analyst Professional Certificate.
AWS Certified Cloud Practitioner.

Training
Artificial Intelligence Basics
سدايا

Hobbies

  • مواكبة أحدث التطورات التقنية