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Wael Alenazi, it support

Wael Alenazi

it support·EXPRO

Saudi Arabia

Bachelor's degree, تقنية المعلومات

Work experience

Total years of experience: 2 years, 3 months

it support

November 2024 - Present

EXPRO

Riyadh, Saudi Arabia

November 2024 - Present

Company industry:
Economics & Financial Consulting
Job role:
Information Technology

IT Support & Infrastructure Specialist

April 2024 - Present

Spectec Company (Contracted with Expenditure Efficiency & Projects Authority – EXPRO)

Riyadh, Saudi Arabia

April 2024 - Present

• Provide L1 & L2 support for hardware, software, OS, and network issues.
• Manage Active Directory: user accounts, permissions, group policies, and access control.
• Monitor systems and networks to ensure stable IT infrastructure and resolve issues.
• Install and maintain systems and applications; support onboarding and device setup.
• Support network operations by troubleshooting LAN/WAN issues, validating devices, and coordinating
escalations.

Company industry:
Investment, Securities & Funds
Job role:
Information Technology

Education

جامعة الحدود الشمالية

March 2023

March 2023

Bachelor's degree, تقنية المعلومات

Saudi Arabia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Northern Border University

January 2023

January 2023

Bachelor's degree, تقنية المعلومات

Saudi Arabia

Skills

IT

Expert

Computer Science

Expert

Applications Support

Expert

Technical Support

Expert

Information Assurance

Expert

Teamwork

Expert

Problem solving skill

Expert

Effective communication

Expert

Time management

Expert

Innovation and creativity

Expert

Leadership and motivation

Expert

Customer Service

Expert

Sales

Expert

Microsoft Office

Expert

Technical Support

Expert

IT Technical Support

Expert

IT Project Management

Beginner

ITIL

Intermediate

PMP

Beginner

IT

Expert

Computer Science

Expert

Applications Support

Expert

Information Assurance

Expert

ACTIVE DIRECTORY

Intermediate

CLOUD COMPUTING

Intermediate

COMPUTER LITERACY

Intermediate

CYBER SECURITY

Intermediate

INFORMATION TECHNOLOGY

Intermediate

IT SERVICE MANAGEMENT

Intermediate

MICROSOFT PROJECT

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

OPERATIONS

Intermediate

SERVICE LEVEL MANAGEMENT

Intermediate

Hardware

Expert

Desktop Support

Expert

Languages

Arabic

Native Speaker

Training and Certifications

Certifications
Data Analytics Specialist (Level 1 & Level 2).
IBM Big Data Analytics & AI Foundations.
IBM Cybersecurity Analyst Professional Certificate.
AWS Certified Cloud Practitioner.

Training
Artificial Intelligence Basics
سدايا

Hobbies and interests

مواكبة أحدث التطورات التقنية