Wael Al Ayash

Technical responsibility for delivery of a concept design and system specification for a Design and build project, followed by supervision of software development, implementation / compliance, and validation; system handover into operation and maintenance. Client-side representation throughout software design providing IT and ITS system architecture and application governance

 Leadership of system and technical engineers team
 SDLC hands-on experience, interface deployment in test/production environments
 Knowledge of Agile / lean project management practices
 Maintain the existing Information systems and its infrastructure
 Technical presales for IT solutions
 Responding to RFPs / RFQs through well structured proposals, technical documentation, commercial offer, and project documentation
 System deployment, integration, and support
 System Integration and configuration management of Application Systems
 Showcase company products and solutions through involvement in the presales lifecycle from influencing client requirements, design of customized solutions, presentation and demonstration, to proposal preparation
 Change management, analysis and evaluation of requested change requests (priority, impact, schedule, back-out / rollback procedures)
 Development of project plans including change management plans, roles and responsibilities (RAM), priority assignment methodology and escalation guidelines
 Documenting lessons learned and refinement requests for the change management plan
 Implementation of approved change requests and process upgrades according to ITSM standards
 Asset Management and configuration management for multiple sites / centers
 Development of DRP & BCP and maintenance of the documentation through periodic testing
 Customer support and service management
 Technical project management and change management according to PMI & ITIL standards
 Research, recommend, and manage training programs for operators, sales and technical staff
 Evaluate security threats and design countermeasures on the network, OS, and Application level to mitigate threats
 Preparation and evaluation of Tender documents, quotations, contracts, and work orders
 Managing contracts for operation, maintenance, and technical support of information systems, SLA design and follow-up

 Organize and prioritize tasks to meet deadlines
 Software development in a service oriented architecture
 Implementing SDLC lifecycle through a standardized approach
 Implementing change requests and testing procedures to the affected systems / services
 Project scope control during execution, applying verification tools and techniques
 Quality management planning, communication planning
 Engaging in ITSM practices for service delivery through all stages from service strategy to continual service improvement
 Review and perform test plans and test cases
 Leading groups of project teams operating and maintaining customer production sites
 Procurement planning and vendor management
 Communication with stakeholders through periodical meetings and maintaining constant
 status/progress reports
 Applying security patches and upgrades according to proper standards (implementation in test environments - deployment - monitoring and feedback - impact analysis - feedback)
 Personalization management & product lifecycle management
 Assuring compliance with information security policies and guidelines
 Project team acquisition, mentoring, and development
 Creating and maintaining Service Level Agreements and other project documentation describing the components of the solution
 Documentation, implementation, and maintaining security awareness training
 Making use of a strong technical IT experience and previously acquired system integration experience to help in the design of the architecture of the software solutions; high level of communication with technical project team

 Remote server management (online service and support)
 Online support for IT professionals working on platforms provided by BÖWE CARDTEC at several customers inside and outside Germany
 Performing test plans, unit testing and integration testing
 Online support to remote production servers running Linux SLES9 and Windows 2003 Server OS platforms through VPN
 Software systems integration
 Server O.S., database, and additional software installation, setup, and testing
 Backup / restore software installation and backup strategies configuration, monitoring, and data migration management
 Installation and configuration of personalization software modules, SQL packages, oracle reports & forms, analytical reports, production and analytical tools, and chip personalization scripts
 Design of reports intended to increase efficiency of the production environment
 Smart card test-production, production of sample test cards for customers in areas such as Telecom, Banking, Insurance, and Public sector issuance / registration authorities
 Creation of chip-type and product-related personalization scripts for chip encoding, printing layout, laser engraving, and thermal printing using C++, PCL, UNIX Shells, and JavaScript
 Involvement in a team consisting of highly experienced IT consultants, software developers, and project managers building, implementing, and supporting reliable smart card IT solutions for both Linux and Windows platforms

 Server and network management for all of the servers / network devices operating within and interacting with the main production server running a Personalization Management Platform infrastructure
 SIM cards project production management at STC
 Security and Encryption/Decryption procedures definition
 Conducting security awareness training for technical and non-technical staff
 Analyzing security related threats through monitoring logs and reports
 Technical project management for IT operations at the “SIM card production site (SPS)” within Saudi Telecommunications Company (STC)
 Implementation of stock management tools and reporting tools development
 Preparing and performing official Site Acceptance Tests (SAT)
 Follow-up of project / functionality related issues list until all functionalities are implemented
 Implementing the agreed upon data exchange procedures with external systems (XML files - along with encryption / decryption algorithms - 3DES)
 Performing test production and Integrating the new functionalities into the system
 Applying security patches and upgrades according to proper standards (implementation in test environments - deployment - monitoring and feedback - impact analysis - feedback - approval)
 Requirements analysis and workflow design, Linux servers installation, database installation, software installation and integration, machine software installation and setup, client configuration
 Data migration into Oracle 9i, Shell scripts development, translation of chip technical profiles into executable PCL scripts, building SQL packages, and writing multilingual XSLT reports
 Chip personalization security standards / algorithms implementation
 Network and firewall setup, implementation, and monitoring
 Testing software modules for operation, integrity, reliability, and data confidentiality, continuous analysis of project-related system upgrades, additional applications (interfaces) and core modules
 Disaster backup & recovery tasks, testing and implementation, rollback testing
 Linux server management for 6 SLES9 servers
 Compiling Kernel / adding removing kernel modules, adding hardware components, RAID controllers, SCSI, and network interfaces
 Software installations using “rpm”, maintenance of Linux distributions (repository update), Linux Server / client system and network administration, network and interface configuration
 Logical volume management and Linux software RAID
 Stock system interface editing/upgrade (C++ - QT)
 Multilingual stock and warehouse reports creation (XSLT - XEP)
 Interface development of scripts with (TCL - TK)