Area operation Manager H&M
M. H. Alshaya Company
Total years of experience :10 years, 0 Months
leading multi-site store teams to meet their targets, being responsible for all store and employee development including performance management, coaching and identifying development, and be accountable for visual merchandising in assigned stores. I am also actively contributing to the development of business initiatives including new stores and store closures.
Lead store teams to achieve their sales targets shrinkage targets and control operational costs in order to meet the Business Plan.
Maximise the potential of Store Management and Employees through performance management, coaching, and identifying development opportunities to ensure all stores are staffed correctly including succession planning and ongoing monitoring of manpower planning.
Initiate and follow up on actions to maximize sales turnover within stores.
Fully utilise company reporting systems to monitor brand performance and implement corrective action when necessary.
Follow up with store managers to ensure stock levels are appropriate to maximize selling in each store
Manage and execute recruiting, onboarding, training, developing, and succession planning for store management teams and District team to build retention and reduce turnover
Follow up with Store Managers to ensure proper training and staff assessment is being completed in each store
Set and follow up on safety and security goals to prevent loss and guarantee employee and customer safety
Ensure that the stores within the district have solid store operation routines that contribute to maximizing sales, efficiency and profit
Ensure that high quality H&M direct and indirect customer service is upheld within the stores.
Contribute to all aspects of business development including new store openings and recommendations for closure. Liaise with internal and external parties to facilitate.
Ensure adherence to all company policies and procedures.
Lead by example to maximize store contribution through exploiting every opportunity to drive sales, reduce stock loss, capitalize on merchandising opportunities & maintain cost controls. Retain & develop a highly motivated team, ensuring individual, & store compliance with all company policy & procedures, audit, & country law.
Provide clear direction and ensure co-operation between store manager & sales teams.
Ensure sales team deliver highest possible levels of customer service in store to maximize sales.
Assist in achieving company sales targets.
Ensure the store consistently reflects highest possible standards of merchandising.
Accurately & efficiently communicate any stock issue, ideas or recommendations to store manager.
Ensure shop floor cover is planned to have the right people in the right place at the right time.
Ensure the Department Managers are well informed of the collection, promotions & sales activities.
Accountable for a field sales development which focuses clearly on planning and execution of targeting new and existing customers ( Super markets &Traders ) within the store catchment area through:
Achieving sales targets with keeping high level of customer satisfaction.
Promoting the Makro business through the acquisition of new and existing customers.
Increasing the spend and frequency of specific customers (Super Markets & Traders) through Customer portfolio Management in order to improve Market Share.
A detailed business potential of the prospective customer and developing a professional relationship through personal visits.
Following up on new customer activity in order to establish customer needs and to respond to any feedback/criticism.
Being a point of contact between the customer and the store to ensure excellent customer service and repeat visits.
Working with the department managers to devise strategies with their teams to drive positive sales.
Accountable for effectively managing the Registration Team to ensure the registration of new Trader customers in line with company strategy and the local market.
Responsible for all operations at the branches (El Merghani, City Stars).
Responsible for the successful day-to-day running of the retail branches.
Receiving the shipments in our warehouse.
Define and create our own codes into the system.
Responsible for analyzing and following sales trends in the store, monitoring what type of goods sell and what are slow sellers and suggest required action accordingly.
Control the performance and Assigns Ass.Managers to specific duties.
Shop Manager Jan2009-March2010
Data entry on the goods store system.
Control the performance and Assigns employees to specific duties.
Answers customer’s complaints or inquiries.
Responsible for work schedules, and controls break periods, work hours, and vacations.
Train and educate the staff.
Opens, closes the store and ensures Locked and secured store.
Ensure proper store image.
Data entry on the goods store system.
Control the performance and Assigns employees to specific duties.
Answers customer’s complaints or inquiries.
Responsible for work schedules, and controls break periods, work hours, and vacations.
Train and educate the staff.
Opens, closes the store and ensures Locked and secured store.
Ensure proper store image.