Call center agent
ECCO GULF
Total des années d'expérience :4 years, 8 Mois
Project Ahly Bank of Qatar (Call center):
* Advised customers by checking their account history, loan and
credit card transactions.
* Performed cross sells and upsells through outbound calls to current
and potential new customers with saved records.
* Handled fraud system alerts.
* Key Achievement: Achieved quality objectives and won
monthly challenges. Best employee of the month
Project Orange France (Call center):
* Supported customers facing technical issues with their home
network (Iptv, internet, phone and e-mail service)
* Performed all necessary tests and troubleshooting to find
permanent solutions.
Assisted customers with purchasing our products
* Managed orders