Customer Service In Charge
Al Ahli Driving Center
Total years of experience :14 years, 1 Months
Responsible for discussing and developing new ideas, schemes, facilities and improvement required with management.
Conduct meeting with RTA.
Conduct meeting with Dept. Supervisor to discuss any drawbacks in licensing process and suggest improvements.
Assist Sales Development Manager with co-operate students.
Conduct meeting with the staff to discuss about the assignment/overall performance.
Develop and conduct training for customer service staff based on their improvement areas.
Keep staff posted on new rules and regulations from RTA/Al Ahli management.
Schedule the assignment with specific task for each staff.
Take action against the error transaction of the staff/employee.
Act as a customer support management to solve any customer complaint/s or dissatisfied.
Take action against the customer complaints.
Attend personal meetings with transfer-out request to offer possible service to convince the customer/s.
Responsible to submit monthly/yearly up and down transaction in business to management.
Responsible to submit monthly Q-system report to RTA.
Meet or exceed the assigned quota for their respective are.
Identify prospects where training for driving license can be sold.
Contact potential clients to assess their individual needs.
Servicing and provide support to existing customers as well as establishing New customers.
Liaising customers and students.
Assist the students to open file, prepare learning permits, class schedule and Test bookings.
Making follow-up with the prospect clients through personal visit or Telecommunication.
Provide guidance and assist sellers/buyers in marketing/purchasing property for the right price under the best terms.
Determine clients’ needs and financials abilities in order to propose solutions that suit them.
Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters to their benefit and ensure a fair and honest dealing
Perform comparative market analysis to estimate properties’ value
Display and market real property to possible buyers
Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
Manage property auctions or exchanges
Maintain and update listings of available properties
Cooperate with appraisers, escrow companies, lenders and home inspectors
Develop networks and cooperate with attorneys, mortgage lenders and contractors
Promote sales through advertisements, open houses and listing services
Remain knowledgeable about real estate markets and best practices
recruiting, training and supervising staff
agreeing and managing budgets
planning menus
ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
promoting and marketing the business
overseeing stock levels
ordering supplies
producing staff rotas
handling customer enquiries and complaints
taking reservations
greeting and advising customers
problem solving
preparing and presenting staffing/sales reports
keeping statistical and financial records
assessing and improving profitability
setting targets
handling administration and paperwork
liaising with customers, employees, suppliers, licensing authorities, sales representatives etc
Making improvements to the running of the business and developing the restaurant
Job responsibility
Greeting customers who enter the shop.
Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking for.
Being responsible for processing cash and card payments.
Stocking shelves with merchandise.
Answering queries from customers.
reporting discrepancies and problems to the supervisor.
Giving advice and guidance on product selection to customers.
Balancing cash registers with receipts.
Dealing with customer refunds.
Keeping the store tidy and clean, this includes hovering and mopping.
Responsible dealing with customer complaints.
Working within established guidelines, particularly with brands.
Attaching price tags to merchandise on the shop floor.
Responsible for security within the store and being on the lookout for
shoplifters and fraudulent credit cards etc.
Receiving and storing the delivery of large amounts of stock
Keeping up to date with special promotions and putting up displays.
courses: Certificate of achievement in English language from Amideast Tunisia.