Marketplace Relationship Manager
Alrajhi Bank
مجموع سنوات الخبرة :13 years, 0 أشهر
- Responsible for leading a team of Business Developers to penetrate selective retail partners, resulting of adding over 50 new partners monthly and adding over 5000 new product to Souq.com catalogue.
- Responsible for creating long term relationships with strategic clients and tycoon retailers within electronic, fashion categories.
-Negotiate special offers deals, WOW deals, mega sales campaigns, and weekly Merchant Partner deals.
-Reporting to country manager weekly team progress.
-Responsible for creating Seller Merchant Surveys and collect feedback data on Marketplace overall operations. which is for further decision making tactics.
-Aligning with regional team to unify operations and drive Country to Country cross regional Merchant Partners.
- penetrate Saudi Product market & increase number of product live on E-Catalog.
- Promoting & pitching Souq.com Marketplace Platform.
-Creating campaign for clients to advertise and sell more on souq.com.
-Developing & executing online surveys to test " Partner Sellers" opinion for R&D objectives.
-Developing external site linkage & migration process with potential business partners.
Developing and executing strategies to exceed marketplace sales goals for assigned clients
• Hiring, training, and leading a team of marketing executives and associates who will manage all day-to-day activities of several marketplace clients, including data-mapping, channel strategy, reporting, and client management
• Developing strategic relationships at each marketplace to learn about best practices, pilot programs, new opportunities, or policy changes and finding ways to improve sales for our clients
• Assisting in the development of a strategic road map for the Marketplaces business, including desired development path of technical solutions, new business processes, and overall marketing strategies to deliver increased revenue at a lower operating expense
•Working cross-functionally with various members of Souq's operations and technology teams, Souq’s account management and marketing teams, and various contacts from each client to achieve business objectives
• Assisting in business development activities related to selling marketplace services to clients/prospects
• Developing a 'best practices' handbook, an account audit checklist, and a standard business summary each marketplace associate can use to insure their accounts are adhering to best practices.
- Involved in Marketing Fursaty.com online and offline with a full campaign strategy.
- Monitoring website trafficking through Google analytic.
-Involved in training on the website strategy, business model concept, Sales and idea approach.
- Presenting and selling Bayt.com's Products & services recruitment solutions to potential & current business clients that matches each company needed.
- Follow up with business clients and ensuring a minimum of 90% customer satisfaction within each package purchased .
- Register all communications with clients using CRM software for higher quality standard service provided and sales aid coordination .
As a hunter for new clients I have been Successfully achieving the sales targets and often exceeded.
- Conducting primary and secondary research to investigate business problems in the fields of customer satisfaction, employee relations, product defections, and brand penetration.
- Creating & editing surveys & questionnaires that covers business operational aspects, socio-economical indications, consumer behavior, and brand selection decision making patterns of end users.
- Developing maps for the process of research methodology concerning research model.
- Directing staff for the conduction and collection of information along with providing periodic training programs for excellent and effective quality of Data generation.
- Competent use of SPSS / SPAW as an effective tool to transform numbers into answers, along with categorizing quantitative and qualitative figures for further indications and analysis.
- Successfully compiled a full research study in the areas of Branding, customer Perception & Value Positioning, and Employee satisfaction as well.
Earned my MBA in E-Commerce from Nixon University,