Instructor and Member Service Representative
Planet Fitness
Total years of experience :10 years, 3 Months
Manage and maintain a clean and orderly work environment
•Ensure the safety of members by attending to maintenance issues in a timely manner
•Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
•Training new employees on company customer service policies and service level standards
•Provide professional and courteous service at all times with integrity and care
•Scan and securely file forms, reports, and documents containing confidential and private information
•Answer telephone calls with professional and knowledgeable responses
Trained new members on effective and efficient techniques
•Increased purchase totals by recommending additional items
•Reviewed purchases for fraudulent activities
•Organized and maintained a clean and safe work environment